"Service needs improvement"

Their service is degrading. Lately they offer you a 7 days tour, but in reality is 6 because day #7 is the flight back, at midnight or 1am. This happened on our last 2 trips. So on day #6 you have a very long day, because at night they drive you to the airport for the night flight and when you arrive at your country, you have spent around 24 hours without stop. Also because they buy the bulk seats for the tour with the airlines, every body in the plane from Gate1 is not seating with their relatives, so people are trying to change seats with others, to seat with their companion. The hotels they choose are fair for the price you're paying and the busses and tour guides are pretty good.

"DON'T"

DON'T! JUST DON'T! AWFUL FOOD, AWFUL HOTELS. AWFUL SERVICE! DON'T DO IT! If I could give it ZERO I WOULD!

"Loved Discovery Galapagos Tour"

Experienced my first trip with Gate1 in April 2022. We traveled to the Galapagos, Ecuador & the Amazon (Discovery Tour). I have to say it was excellent & tour of a lifetime. Our guide
was very informative & fun. Gate1 has organization down pat. It was flawless especially getting to Galapagos! Whew what a trek.
Phones calls to gate1 were a little difficult but calls were always returned.
Exceptional Tour!

"I did speak with Gate 1 representative…"

I did speak with Gate 1 representative and all of my issues have been resolved. Therefore, I am pleased to update my rating from 1 to 4 star due to the excellent service that I have received.

"Updated review due to superior customer service"

** I did speak with Gate 1 representative and all of my issues have been resolved. Therefore, I am pleased to update my rating from 3 to 5 star due to the excellent service that I have received.
There was an issue with phone calls not being received on my end.
So I was able to respond to my email and call the representive directly.

We are looking forward to our travels with Gate1 in January 2023

"Successful Fall 2022 trip, concerns alleviated"

I, too, have had excellent travel experiences with Gate1 several times over the years. HOWEVER, in a review early this Fall, I expressed concerns about upcoming October travel, with no success contacting Gate 1 in response to their emails over the past 2+ weeks that my flights have changed, and a hotel change. I am happy to report that all issues were stated to be resolved before I left the US, and that the trip was an unqualified Gate 1 success. As a result, I will continue to recommend Gate1.

"I have traveled with Gate 1 Travel to…"

I have traveled with Gate 1 Travel to the Italy, Spain, Germany, Hungary, Portugal, and Most recently, Greece. Every single trip was a five star experience! The tour managers and local guides were excellent! They have earned my trust and respect.

"Unacceptable changes for our tour"

A group of 6 of us booked a trip to tour New England Fall Foliage. After making our final payment we received an e-mail that changes had been made to our itenerary because of covid concerns. Our stay in Stowe, Vermont not happening along with the tours along the way also cancelled. In place of this we will stay in a Budget rated 2 star hotel in New Hampshire that has horrible reviews from trip advisor advising not to stay at that hotel. Original itinerary was we would stay in Stowe Vermont a hotel in the mountains and many other tours along the way is why we booked this package to begin with. Gate1 policy is that if they change your hotel they have to give you a comparable or upgraded one which they did not. We called the hotel in Stowe,Vt. and were informed that there were no covid concerns and Gate 1overbooked the hotel and could not accommodate the tour. Spoke with supervisor and manager who never called back with these issues. Knowing these changes we would not have taken this trip.

"Worst service, call system, and hours/days on hold/callbacks. No one knows what they're doing."

If I could, I would give this company a negative 10 and I haven't even left yet. I signed up to go to Portugal/Spain in October. I won't go into detail about the dates/times I've tried to talk to someone at the company. I'm suppose to leave in 5 weeks. I called about flights, they haven't assigned any to me although my travel partner had to pay $400 additional money to get a seat. The American Airlines told me I am not booked. My partner paid another $400. My1st call to Gate 1 rep said our flights were cancelled-that was not true. She thought I should book flights that cost 3x's the amount and would bounce me all over Europe so it would have take 3 days to get there. I said no. My partner paid more money and instead of getting the seat she wanted for the trip, the return flight took her to San Francisco instead of Sacramento which is our hometown. They tell you they will call you back but they don't. I started at 6am and it's now 5pm and there's been no callback. This has happened for the last 4 days. The airlines told me they never booked my flights. I was suppose to have 6 callbacks over 4 days & only 1 callback was made to me. Now tomorrow I'll start this nightmare all over. I paid for my vacation months ago and I've received nothing but waiting and waiting, bad info, asking for more money and no air itinerary. If you haven't already joined this nightmare, run. I've travel all over the world for years. I have never been treated like this. If you aren't staying on top of your reservations on a daily basis, you should be. I don't understand why if you're traveling with someone, they won't deal with you as "traveling partners" like all the rest of the companies do. There's something called a conference call which they will not do. It makes is so simple. It usually takes me 1-2 hours to book everything from the beginning and you're done with other companies. I suggest you try them. Gate 1 may appear to be cheaper but they are not.

"Unsure...."

I don't have a star rating for Gate1 Travel yet. They came highly recommended by family and we were very happy to book based on itinerary and price (Res #1975670). We are due to depart for South Africa soon and I can't get an agent to call/ email me about visa's, vaccinations or internal flight times so I can book transfers etc. I have filled out the online form several times over the last few months and tried to contact them via Instagram but haven't had a response. I've also called twice from Australia to be told that the wait time is over 2 hours and no one called me back when I left my number.
I'm starting to get very nervous about this entire trip, we are traveling with kids and need confirmation that this is a reliable company. I can see other reviewers get a response here and I'm hoping I'll get the same. Can an agent please email me asap?