"National parks Tour"

We just finish our tour of the National Parks with Gate one. The tour itself was good, the hotel in Yellowstone (Grant Inn) was very poor. We knew there was no Wi-Fi but didn’t know they were out of most of their food, only one beer available. The room was rustic, they didn’t clean the room or give us towels the second day. Our phone didn’t work which I think is a major problem if someone got sick you couldn’t contact the desk or get a wake up call. We had only one tissue in the tissue box and asked for more and it never came nor did the towel or repair for phone. Our tour director Bobby was good but favored people on the tour. We never got on the right side of the bus till the last day when there was nothing to see. But he allowed 3 couples to have single seats throughout the trip on the right side of the bus. We had to ask people for pictures since nothing was in the left side. I paid the same amount that everyone else did and I feel we should have been able to be on the right side of the bus at some time. We never got one good picture while the three couples who had single seats did. We have been on other Gate One trips and this has never happened before. Bobby was a great tour director but should have been aware of the other people on the bus.

"Still waiting for refund for cancelled trip"

Unfortunately, developed medical condition a few weeks prior to tour with friends. Still waiting for Vicki an alleged customer relations person to respond to my calls and emails about the refund. Guess processing insurance claims for those who are unable to travel is not something they pay attention to. Taints their credibility.

"We will never buy a package with Gate 1…"

Update: Gate 1 has now refunded most of our money. They are remarkably bad at communication, but have treated us fairly.

"Jordan great trip great guide great…"

Jordan great trip great guide great assistance throughout from pick up to departure they even had their agent meet me at airport before departure and prior had taken care of covid test as i stayed a few days past trip was not expecting i am more than satisfied

"Booked via phone (and had a super experience)"

My parents have been on previous Gate 1 trips and really enjoyed their experience — so, for their Christmas present this year, my husband and I will be taking them on a Christmas markets tour of Budapest, Ljubljana, and Vienna. I was going to book it online as the online process looks pretty straightforward, but my father INSISTED that I call and book with Javier because he was so impressed with him. And he was right: Javier definitely is an expert! He made the booking process exceptionally easy and clear and answered our dozen+ questions with confidence. Excited about our trip!!

"Worst customer service"

Worst customer service. I had booked a trip to Greece. I called them about my plane itinerary. No answer after being on hold for hours together. I emailed them, but no response whatsoever.

I will never ever book anything with these people. Stay away from 'GATE1 TRAVEL". I 100% agree with majority negative reviews on this website.

Please do yourself a favor and save yourself from tremendous future headache by not using this lousy travel company.

"Grand theft under their watch"

In reference to my previous review regarding the grand theft that happened under their watch because of their failure to keep our property safe, they have further failed to completely own responsibility to this incident.
I have been following up with the Rapid city police regarding the crime and the individual responsible has been apprehended and some of the properties recovered but I have not heard if Gate1travel is filing a complaint to make this individual pay for his crime. Totally unacceptable.

"Exceptional Customer Service"

I had a great experience with customer service. Initially booked escorted trip to Ireland. Two other family members wanted to go on trip as well on different dates. So I would have to rebook my tickets to coordinate with other family’s dates. The wait times for customer service can be long, but they always call back. At first I had trouble getting the answers I needed. I didn’t want to cancel trip which involved steep fees. My brother-in-law called, got us on a 3 way call to Ivanna. Ivanna was very thorough and carefully researched the matter. She double-checked everything and made sure everything was changed properly and in order. Plus, it was very late in the day, and she worked until it was complete. She wouldn’t end the call until she was sure of everything. I am most appreciative to her and she was so respectful. Thank you. I only hope the actual trip goes as well.

"We were on a Gate 1 tour from June 26…"

We were on a Gate 1 tour from June 26 thru July 3..
It was the Classic Tour of Ireland…Our tour director was Cristianne. Our driver was John….Unfortunately I did not get her last name…
Please make sure this review goes to her management team and to her….

Our holiday would have been half as fun and interesting if we did not have Cristianne…she is absolutely indispensable because of her knowledge of Ireland..her presence made the already beautiful places many more times interesting..we have never come across such a beautiful, pleasant, and friendly guide in our entire life.
She explained everything beautifully and we came to know about various interesting things as guest in beautiful Ireland…even after returning home we are still
Talking about Cristianne’s wonderful story telling which made our bus trip so fun and festive…she made us feel
Like we were one of the Irish..we have never experienced such love and affection in a different country…she was so much more than a tour director it was like we were all,a big family…Cristianne gave us delicious treats….many surprises….that were not included…she is one beautiful young lady inside and outside..I fell in love with Ireland…and I could listen to Cristianne talk forever,,she is an absolutely romantic soul..

John our driver…made us feel safe while driving….made sure we got our luggage…very personable, kind and a wonderful personality…

This is was our first Gate 1 tour…but definitely not our last.

What a fantastic 1st experience we had with Gate 1

With much love,
Barbara & Michael Bartlett
Oviedo, Florida

Please make sure Cristianne and John know how happy
And fun they made our holiday..

"I'm really not sure about this company"

I'm really not sure about this company. I have a trip to Jordan booked for September 2022, and have experienced nothing but problems so far. I made my initial reservation/deposit in April of 2021, but as I get closer to the actual departure date, warnings are appearing. Airfare was included: Gate 1 sent me many,many emails asking me to select flight arrangements, but....offered no flights. After finally getting in touch w/ customer service, flight options appeared on my reservation. The instructions re confirming acceptance stated that I either reply to the email or call them. I replied to the email with 'flights accepted'. I then made arrangements to get from my locale to their departure city, and back again. 4 hotels, 2 cross-country (US) flights. Only to receive a Gate 1 email stating that since I had not accepted offered flight arrangements, they were reducing my reservation to 'land-only'. I promptly got an updated invoice. Contacted their Customer Service, somewhat irate, and asked why they had canceled my air arrangements? Long story short, no satisfactory explanation. Cost to me? Several hundred dollars and many hours. But wait! Eager naive soul that I am....I actually tried to make my final payment tonight. $4,333. Their website is so funky it wouldn't process it. I really want to go on this trip. But....I think I should heed the warning signs.