"One good experience, one lousy experience."

I went on a Gate1 tour last year to the Baltic countries and it was a good experience, however, I have another tour scheduled for next month going to Kenya and Tanzania and I have a very bad feeling about this trip because the customer support has been non-existent. I’ve tried calling and get recorded messages to try tomorrow (and it’s 9am), or hold time is over 2 hours and then get disconnected. They have a Contact Us service on their web site which I have tried to use 4 times and no one replies. (You do get an acknowledgment of your e-mail message but no follow up.) Tanzania has a Yellow Fever vaccine requirement and I have had two doctors tell me not to get this shot because of my age. They filled out the International Vaccine card and signed it, but attached a note saying I should not get the shot. No one at Gate1 can tell me if that’s okay or I will get turned away at the border. So here I sit wondering if I am going to spend $10K on a trip and travel 2 days to get there only to get stuck at the Kenya border. When, by luck, a Gate1 agent called to tell my flight had been cancelled and they needed to schedule a new flight I was able to ask my questions, but got no answers, just an e-mail address for the Tanzania consulate. This is supposed to be the trip of a lifetime, but so far it’s just left me feeling anxious.

"Credit toward future travel is minus $2300!!!"

Now Gate 1 responds to my poor review with we are giving you a refund, (the credit toward future travel ) is for $3400 I paid 5700 .
What a rip off , and I STILL can’t get anyone on the telephone.

"The fact the Eagles Nest symbolizes Evil"

The fact the Eagles Nest symbolizes what EVIL Hitler did and what it represents. People do NOT go to the Eagles Nest thinking/knowing the profit goes to charity. But wanting to admire where Hitler lived and did. That’s what Eagles Nest represent. Austrians are still to this day shame that Hitler was born there, as Germans are still in denial about what the Nazis did and how so many people turned their backs on NOT only the Jews, but Educators, Homosexuals, Artist, and so many more.

With so much Racist Hate and Violence now days and with ALL that’s going on in America. I think you need to be more aware how it looks. In all my years of Travel, I’ve never met anybody wanting to see the Eagles Nest but wanted to see AUSCHWITZ- BIRKENAU. I’m not into politics but seems like when Madison Cawthorn posted a pic about seeing the Eagles Nest and being PROUD of The FUHRER, it shows how only NAZI Sympathizers, WHITE Supremist, and RACIST people would want to see the Eagles Nest.

I’ve been on several tours with Gate 1 (also with many other Major Tour Companies) and most of the people are the tours were White (80%) with Asians (15%) Hispanics (3%) Blacks (1-3%) Ingenious Americans (LESS than 1%). Knowing what kind of people are on these tours makes me FEEL VERY UNCOMFORTABLE thinking that you are ONLY catering to White People and their WANTS.

I’m Asian. My Adopted Parents were White, White Siblings, White Community, ALL White Schools except ME within 30 Miles. Having the (White) Education also have taught me what is NOT in the Text Books and HOW White People think. And with you guys having the Eagles Nest as part of your tours tells who you want to please and what kind of people will be going on your tours now.

"Left @the...Gate 1 Travel"

Gate 1 Travel. Leaving passengers stranded in Lisbon Portugal with no transfer back to airport that our booking person Lori Johansson didn't include when already on our reservation request...so now we are left you figure it out. GATE 1 TRAVEL GROUP @Gate 1 Travel doesn't offer any thing or her than a hollow apology. The below hollow apology is too little too late. If you REALLY were sorry you would simply fix it!

"Peru - Machu Picchu Tour AAA+ - Americo Romainville Tour Manager"

I wanted to make sure this review of Gate1 and specifically our Travel Manager for the tour, Americo Romainville from Cusco, Peru. I just got back from our Machu Picchu / sacred Valley and Puno trip. Our travel manager was amazing. He was kind, very knowledgeable of Incan history and treated the group of 20 like family. During our stay he had to navigate and think quickly on his feet as a result of the Farmer strikes. He is a complete winner and regardless of anything that was thrown at him mad our trip remarkable. Thank you Gate 1 and specifically Americo Romainville.

"Gate 1 Discovery 15 Days Moroccan Allure"

I have been travelling with Gate 1 since 2013 and so far this is the best trip i ever had. This time i was travelling with my husband, 4 classmates and we're all asians in our mid 70's . Thanks to Zouhar
our tour manager, the trip was full of memories, fun, smooth and no complaints of arthritis pain from anyone. Zouhar give us an in depth description of beautiful Morocco,it's history, culture, food and friendly hospitable people esp. his tribe ,the Berbers.
One incident i can give credit Zouhair for is his problem solving skill. I was not feeling well on our 11th day in Marakesh so i ask my husband to knock on his hotel room . In an instant he was in our room so i ask him to find me a technician to do a covid test as i can not take chances for inspite of my covid booster shots and previous negative tests we were roaming around without mask and the places we went to were crowded and maskless. Within minutes an ER doctor arrive in our room, did the test(thank God } the result was negative. My temp. is ok, but my blood pressure was too high, so he advise me to just rest and stay hydrated. We are all retired nurses except my husband so we are ready for emergencies,but not when the patient is a love one. I took my blood pressure pill and decided to stay in my room while the group went to Querika valley for the optional tour, and Zouhair did a video of the tour for me. We are now back in the U.S to difft. states and one from Canada but we can not stop talking about this memorable tour. Thanks Zouhair, for a job well done and Gate 1 for making me see the best of the world for less.

"Flights cancelled because Gate 1 did not complete my flight reservation"

I booked a trip with Gate 1 Travel to Brazil, Argentina and Chile with
flight included on 11/25/2021 for 2 people.
I selected the American Airlines flights which Gate 1 supposedly booked on my behalf. Today I called Gate 1 to confirm that seat arrangements were
made for these flights and while the rep was trying to book seats, she
discovered that the flights were canceled. I was never informed about
this cancellation and was told by the rep that Gate 1 was not informed
by American Airline and offered to put me on a different flight with
Copa airlines, which I refused to accept because I am not comfortable
traveling with this airline due to the bad reviews. I called American
Airlines and was told that these flights were canceled because AA sent
a note to Gate 1 informing them that (this ticket will be canceled if
not ticketed by 04/02) and Gate 1 did not ticket it so AA canceled the
tickets. First of all, I booked this trip 5 months in advance to make
sure that everything will be handled in a timely manner. When I called
back Gate 1 to inform them of what AA told me they said I have to wait
for a manager to call me back to resolve this, because one was not
available at the time and again I was offered another flight on Latam
leaving 1 one day earlier which is an inconvenience as I would have to
take another day off from work and book an extra night at a hotel.
The flights that I was supposed to be on are still available with American Airlines and I would like Gate 1 to make arrangements to
put me back.

This is not a matter of my flight schedule changing. Gate 1 failed to book me on the flight that I requested when I booked my trip. I now do not have any flights for my trip that leaves in 2 weeks. I did not speak to a supervisor or manager at any point. I have been calling for 2 days now to speak to a supervisor or a manager. Every rep that speaks to me when I call the main line informs me that they cannot help me, only a supervisor can assist me and that all they can do is escalate my call to speak to a manger. Just today i was placed on hold for over 2 hours. Please have someone call me, my trip is in 2 weeks. I have used Gate 1 for many of my trips but this experience is very disappointing.

"Zero pre-trip service!"

I was trying to contact them on the phone to get the bank details to pay by electronic transfer, and they kept on giving me an automated response!. I thne tried to call them and was told that I would need to hold for 3 hours on an international call! They also then said if I rang off, I would be called back on the number I was using. Half a day later, i'm still waiting. Awful service! I would rather I was told the truth then a lie! If I could give zero, rather than 1 star, I would.

"OUTRAGEOUS CUSTOMER SERVICE"

(1) Sent multiple emails over the course of 2 weeks to Gate 1 to find out how to pay them only to get a form reply each time which was no help whatsoever. Finally got to payment deadline day only to find out that I had to wait 3 hours on the an international call to get through. I think I should just cancel my trip.

(2) Saw your reply. Unfortunately I had to book my trip as we were travelling with relatives who had just booked. Given that no one in customer services actually wants to engage with customers when we use your site to try to communicate, then I shall certainly be taking it up with your reps when we start the actual trip.

"I loved my trip to Turkey.Weathet was…"

I loved my trip to Turkey.Weathet was cold but not their fault.Our guide Dilike was amazing more like outstanding.