"Not Worth It"

I signed up for Just Energy in a Sam's Club. The representative assured me that the gas price WOULD REMAIN THE SAME and I was just switching suppliers through my local Consumers Energy. When I received my bill there was a memo from Consumers stating the JE price being charged was $5.07 per Mcf and the Consumer's price was $2.65. I called JE to question this and was never able to get thru after twice being on hold for 15+ mins. I did get a call back and was told the rep couldn't help me because she was in Texas. Bottom line, I had to drive to Sam's Club to cancel the service. THIS SERVICE IS NOT WORTHWHILE.

"I have been on hold for over an hour to…"

I have been on hold for over an hour to cancel my service with them and have been hung up on twice my bill is 100-150 more on average with them...

I ended up cancelling my service through my electric company because when I did get a hold of someone she would not provide me with any assistance.

I did respond to the private message they sent me that i cancelled. This company has good people working for them but as a whole the business practices are very poor.

"Can't get a hold of them"

Can't get a hold of them, and put you hold for a long time! My bills is way to high for less than 500square foot house witch I paid half the price when I was living in 1200 square footage house I don't understand why my bills is way to high this month,when I don't use any different from last month

"#JustEnergy = Fraud"

#JustEnergy = Fraud. Not only did my spouse cancel services within 2 hours but it has taken over 10 phone calls and 4 months later to finally get a check from your company which. Once he received the check i advised him to cash it rather than deposit because i didn't trust the process and i work for a bank. Within this not only has he been told he needs to deposit not cash the check he has been told by 2 check cashing companies that the check is invalid. Your company refuses to fix this issue in a timely manner. Due to the $343 your company has tact on to a bill that should not have been received we have to pay that out of pocket for costs that we did not accrue due to cancelling within 2 hours! He has been told on a number of calls to just open an account and deposit this same invalid check. (Which is written on #chasebank) No one can explain why the check would not be valid for check cashing but only deposit especially when no where on the check invoice does it indicate such information. In closing this issue ongoing since oct 31. 2019 is still not resolved. When speaking with the agents they seemed to not have understood they are violating safe banking process by not allowing an individual to cash a check by depositing said item if in fact it does return from not being valid not only will this cost more money but again none of this should happen if services were cancelled properly on both accounts that was verified on the 1st call back in September which was again only 2 hours after signing up.

"Signed up at Sam’s club and I was a…"

Signed up at Sam’s club and I was a little bit hesitant at first but I got the free nights program and my kilowatts charge varies between.07-.08 cent in total

"Horrible customer service"

Well first off normally I can make my bill payments on time. I did fall behind by 116.33 and the just energy collections department has been borderline harassing me. Even after making payment arrangements there were still calling and bullying me for 116.33. I asked to talk to floor manager and was hung up on and or ignored or placed on hold for long periods, so I would call back and of course it happened every time. I have blocked the numerous numbers they call from. I called the loyalty department as I’ve been with Just energy for (5 years) And still I’m waiting for some form of action about the less the professional treatment I’ve received. As of April 19 this year my service contract will end and will be removing my service from them.......

"BIG SCAM! STAY AWAY!"

Stay away from this service. They are a nightmare. I cancelled their services due to being so expensive, they then sent a collection agency after me, which I fought against and won. Once that collection agency retracted its claim, they filed with another collection agency, and I wasn't even informed. I found out by checking my credit. They are scam artists. STAY AWAY.

"One of the worst service ever"

One of the worst service ever. Previously I use to get 100-120$, after moving to just energy my current bill bumped upto 200$. Ridiculous and worst service. It's a scam of free Sam's club of 45$ but actually they are charging triple that. Be aware of this scam.

"Run and don't look back!!!"

Scam Scam Scam!!!
They say they use the same kw as Comed but it's all part of their BS to draw you in! When you hear the name 'Just Energy', run as fast as you possibly can. My bill for 3 years was never ever more than $100 and I switched to just energy and all of a sudden it was $163??? Yeahhh okkk............

"Absolutely baffled with this company"

Absolutely baffled with this company. Been with them for 8 months now and up until Dec our bill was on average 30ish bucks. Then December tripled. No idea why, cannot get anyone to talk to us. We got called just after bill due date by someone who could not help us and said we need to contact someone else. This person stated we have until 3pm the next day to pay up.

Now the next day and power was cut out at 12.30-12.45! Multiple calls have been placed this morning with no answer. Just the same message as ALWAYS that they have an over abundance of calls. Always is not an overstatement. Currently holding yet again...30 and counting.

Note: balance was paid at about 1pm, well before agreed timeline.

I am at my wits end with this company.