"Total rip off!"

Sounds good but it’s a total rip off. I was told I could cancel at any time without a charge. I’ve tried to call a number of times and just get the runaround. Submitted request now two times via email requesting service to be canceled and still waiting. My bills more than doubled every month! I’ve only had them about 4-5 months but there is no way I’m paying their outrageous charges anymore. My bill more than doubling is not at all how this was pitched to me.

"I just realized that I am paying two…"

I just realized that I am paying two companies for my gas bill and I somehow I was talked into this. My bill has more than doubled. I called today and asked to cancel my account. The customer service rep told me to call back tomorrow and make sure that my account was actually closed. I cannot afford to be scammed. Things are too tight as it is

"Don’t walk, RUN !!!!!"

I signed up through a 3rd party for Just Energy ( my first big mistake )
I was quoted 9.2 per kilowatt hour and no base charges. When I received my first bill it was 11.01 per kilowatt hour and all of the base charges. I filed an “ investigation” through them and they said I would hear back in 5-7 business days, never heard from them. I called and endured very long hold times. Finally spoke to a young man who said he would send me documentation by email that I would not be accessed a cancellation fee for leaving Just Energy. They never sent the email. I called back and spoke to someone in the retention department who then told me that they never send these kinds of things out on an email. Unbelievable. How do you run a company that doles out so much misinformation? I am now waiting to hear back from a manager in one hour. I have a life sized picture of this happening...
I have as of today, gone back to my previously company Reliant, who I never should have left, they do what they say they’re going to do.
If I hear anything from Just Energy about my having to pay ANY cancellation fee, I will take them to court. I have the money to do it and I will do it just to make my point.
Do not, do not, sign on with this inept company, if you do you will be so disappointed.

"Do not fall for them!"

Been with them for almost a year, I only got them because they didn’t ask me for a deposit when trying to connect, but I regret it sooo much !!! I live in a small 2 bedroom apt and my bill is always more than 120$ !!!!! Does not make sense since I’m the type of person who bearly has the lights on, and I live with my two baby’s WHO
CANNOT REACH TO TURN LIGHTS ON!!! I used to have a different company and at that time I would have lights on 24/7 and never payed more than 80$! But now that I take care of my energy and come switch to Just Energy mi bills are over the roof! I’m already looking into switching to another light company because this is RIDICULOUS!

"Sales person never give you correct…"

Sales person never give you correct information, using Socal GAS and then sales just come to your house saying they give you better rate bla bla bla......... they never mention socal will charge you transportation fee which makes the total lots higher than buying from SOCAL..... so many trouble. Should I just kick out all the sales from now on?

"Money hungry scammer"

I had no intentions on being a customer. I did not enroll but because they already had my bge acct number, I was billed. I called to cancel and file a complaint. Nothing was done until I called the commision of public service and even then they said the call had nothing of me saying I did not want to enroll, which I am furious about. Im a struggling intelligent nursing student and mom or three why would I enroll to make my bill higher. This is a true testiment to the type of company they are. #Moneyhungry #Rippingoffthe littleperson

"I been with just energy for 4 years I’m…"

I been with just energy for 4 years I’m about to get myself out of this service real soon find me somebody else to go through u can’t good service if u going be a few days late they want charge u just being late in I feel like that’s not right

"The service was fine while I was a…"

The service was fine while I was a customer, but after changing providers, they continue to try and double collect the last payment. They also tried to charge an early termination fee, when I ended the service on the date that my contract was up. Really screwy company to deal with.

"Beyond tired or payment errors"

I’ve been with this company 2 years and for
Some strange reason my payments are posting to the wrong account repeatedly consistently
I shouldn’t have to pay you and call each month to tell you how to post a payment accurately
How hard is it to post a payment to the correct or active account?????? When I call it takes 90 minutes per call to have the money moved and repeat in 2 months. Asinine.

It’s time to disconnect Just Energy

"RIP off"

RIP off. Worst company ever. Wouldn't recommend it to my dogs. They are not a trusted company.