"Supersonic is the worst."

Supersonic is the worst.
They have no customer support, non of the contract numbers are working they just leave in dark no one wil reply ever
I've been trying to get hold of them to get my fiber line reconnected for weeks my family is sitting without wifi no tv nothing in my house is working coz of the wifi connection
Bad service

"Pathetic service"

Billed for 3 weeks of fibre, even though, I had not received the router. Have still not been reimbursed. Waited for 3 weeks for an upgrade with no response. Pathetic customer service and I cancelled and went back to Rain 5g (what a pleasure!). Now billed for R899 for cancelling within 12 months of the month to month contract which I have never received from supersonic!
They should be renamed Superpathetic!

"They are crooks"

They are crooks. From day 1 of processing the order it took over 2 weeks to receive the router. At the point of turning it on i would go on for days without connectivity, their customer service line never picks up, the whatsapp line goes unanswered. On a request for cancellation you are charged a cancellation fee plus an amount to collect their defective routers. which is either a ploy to keep clients hostage or just daylight robbery. Keep away from this scammer.

"Please don't join them you will regret…"

Please don't join them you will regret it in the future especially their billing department.

"0% customer care"

Never in my life I had this much trouble getting InTouch with a company... after reading everyone else's frustration i can now believe that tis company is a front for money laundering or something with forbidden substances... wonder if some has gone to their offices to see if there is actually a company...

"DOES ANYONE ACTUALLY ANSWER CALLS?"

Does Supersonic actually have anyone working in their technical department? No one ever answers no matter the time of day you call or however long you hold. This is one of the worst companies you can deal with. DON'T sign up with them. You will be in for nothing but a headache. They don't even deserve one star!

"Worse service"

Worse service, dont use them :)

"Horrable customers service "

Horrable customers service
Internet always down , if you want headache sign up with those guys

They shouldn’t be an ISP 🤬

Cancelling

"Worst experience ever!!!"

Worst experience ever!!!! Not getting through to them. Waiting 30mins+ and still no answer. Want to cancel my service immediately!

"They are useless! Stay away!"

No internet whole day call centre you hold for over 30min with no answer, whatsapp and facebook all you get is an automated response. They the worse its ALWAYS a nightmare to get help when you have a problem I just need to know how do i cancel