"Unhappy former Supersonic client"

I had a subscription with Supersonic in 2021. In April 2021 we got fibre in our area and Supersonic at the time could not assist with fibre connection. I sent an email to Supersonic with a 30 day notice of cancellation of my subscription. I never got any further correspondence or account from them to date. On the 05 March 2024 I received an email from a credit solution company (Nimble Credit Solution) that I now owe Supersonic R798,00 (2 x R399). I queried the said amount and was sent a statement and my email with a modified date of 14/05/2021 stating that account was billed for the month of July which will be credited to my account. Last payment from me to Supersonic was 01 April 2021. I paid R399,00 on 08 March 2024 as that was one month payment stating that one month will be credited to my account. However, the credit company requested a further R452,27 from me now. Amount handed over to them was R798,00. I am extremely upset. I always pay my accounts well in advance. If this amount was requested in 2021, I would have paid it then. Now there is a R7,38 interest and R45,89 fee suddenly added. However initial amount was just the 2 x R399 = R798. Just to get this sorted, and avoid a negative credit listing on my profile, I paid a further R399 today but refuse to pay the additional charges. I feel that it is Supersonics mistake almost 3 years ago and now I have to pay for Supersonics incompetence. I will definitely NOT recommend Supersonic to any one and will definitely NOT be doing any business with them ever again.

"Requested to "downgrade" my package…"

Requested to "downgrade" my package from a 30/30 line @ R799 p/m to their current lowest package 60/30 @ R599 p/m. After first being told this was not possible, I was then sent a pro rata invoice for the remainder of the month on the new package price even though I had already paid for the more expensive yet slower package for the current month. And since they've processed this downgrade I have been without internet connection and customer support cannot assist me. Do not use Supersonic

"Supersonic wont last long if their accounts are so screwed up.Had Supersonic as my isp abt 2 years…"

Had Supersonic as my isp abt 2 years ago gave notice of cancellation which was disputed but I have proof of my cancellation .Went over RSAWEB for the time since then ie abt 2 years.Now these fools claim I havent paid Febs account when I dont get fiber from them but they proceed and Now have a bunch of Whackjobs called Nimble Credit solutions demanding I pay for feb.I have emailed them and told them that I do not have an account with Supersonic but the wackos persist sending me emails with demands.God knows how bad Supersonics account system must be as I have seen others complaining,and if this persists I dont see a future for them.Surely the management must have some idea of what going,but it doesnt look like it.

"Terrible service"

I don't have internet access for the last nine days. I've been phoning/whattsapping Supersonic almost every day. First of all, it takes the company eons to answer a phone call. The same with a whattsapp conversation. My issues have not been resolved to date. It is quite frustrating.This is only my second month with this company. I dread the future.

"I would like to give Annari Bonthuys 5…"

I would like to give Annari Bonthuys 5 stars what an amazing person so professional and friendly. Really made my whole day and she was so helpful, she sorted the problem out as quick as possible and kept me updated as things happened. What an amazing person.

"Supersonic is the crapiest service…"

Supersonic is the crapiest service provider on earth!!! They have beeeeen throttling my line since I joined them!! My neighbor uses the exact same line and never has issues. When I tell them that they act all surprised and still continue with their shifty service! The customer care agents no NOTHING! They always have empty promises! I'm not paying to keep unplugging my router daily! Sort this crap out!

"Prompt Resolution of Delivery Issue by Supersonic"

I recently had an exceptional experience with Supersonic ISP when I encountered a delivery issue. Their prompt resolution and commitment to customer satisfaction left me highly impressed.

I had ordered a new router from Supersonic because I upgraded. However, I faced a hiccup when the delivery was delayed due to unforeseen circumstances. I was naturally concerned about the delay, as I relied on a stable internet connection for work and other activities.

I reached out to Supersonic's customer service team to inquire about the status of my delivery. To my relief, they responded promptly and assured me that they would investigate the matter immediately. Within a short period, I received a call from a representative who apologized for the delay and explained the reasons behind it. They assured me that they were taking all necessary steps to rectify the situation.

To my surprise, Supersonic went above and beyond to resolve the delivery issue promptly. They arranged for a replacement router to be delivered to my doorstep the very next day. Not only did they take swift action, but they also ensured that I was kept informed throughout the process. The level of communication and transparency displayed by Supersonic during this ordeal was truly commendable.

The efficiency with which Supersonic handled the delivery issue demonstrated their commitment to customer satisfaction. They understood the urgency of the situation and took immediate steps to provide me with a solution. Their proactive approach and willingness to resolve the problem in a timely manner greatly alleviated my concerns and showcased their dedication to their customers.

I must also mention the professionalism and courtesy displayed by the Supersonic team throughout the entire process. The representative I interacted with was empathetic, patient, and genuinely interested in resolving my issue. They listened attentively to my concerns and ensured that I felt valued as a customer.

In conclusion, Supersonic ISP's prompt resolution of my delivery issue has further solidified my trust in their services. Their commitment to customer satisfaction, proactive communication, and efficient problem-solving make them stand out in the industry. I highly recommend Supersonic to anyone looking for an ISP that not only delivers reliable internet service but also takes customer concerns seriously and resolves them promptly.

"I have tried Calling"

I have tried Calling. I have e-mailed them. I've worked with their pathetic WhatsApp system...... Next Step. I will be kicking down a door at their office... Don`t waste your time.

"The account dep.have no idee what is…"

The account dep.have no idee what is going on i payd my acc then they tray to take more out of my bank. After i talk and sen proof of payment for the lost 2months they said they fix it and yesterday they should have take money from my depitorder and they did not. Now i struggle so they can take the monthly payment. Whay do they have people that is working with the accounts if they dont now what the hell are going on. They made my name so bad whith the credit score because my debitorders bouns because the wanne take to mutch money. All the say are aww sorry we apologize... that is not gonna make my name good again🤬🤬🤬

"DONT SIGN WITH SUPERSONIC"

What an absolute bunch of scammers. Big corporate taking advantage of people. I canceled my account received an email back that they received my cancellation email. They kept billing me months after account was closed. 3 years later, I received a letter of demand for outstanding amount.