"Faulty within a year ! "

I purchased a swimming costume from Harvey Nichols last August. It had stretched in 2 places. I contacted Hunza G and they said speak to HN. I did this and they said they have a 6 month returns policy (Hunza G have a 12 month one) and therefore can’t help me!! What on earth am I supposed to do now?

"Quick response!"

Quick response!

"Lily from Hunza G was so helpful"

Lily from Hunza G was so helpful! I really appreciate all the effort she went to and from the outset she made sure to try solve the problem immediately. Incredibly quick turnaround and a really decent person! Thank you Lily!

"Luxury customer service from a luxury brand"

I wholeheartedly echo the thoughts from others in regards to customer service. After initially receiving poor customer service from the boutique website I purchased one of my Hunza’s from, I came direct and my expectations have been exceeded from both Ruby and Lily in particular.

Would most certainly recommend purchasing directly and I continue to have full faith in the luxury brand.

"I have not received anything or any…"

I have not received anything or any information about my package..

"Very satisfied 😊"

Very satisfied 😊

"A+ product"

great delivery service - i received my bikini and went inmediately to the pool! love the product

"Good customer service "

Although I sent my costume back when I tried it on it was super comfy but I felt I needed a different style maybe the v cut as I didn’t like the square cut on me. I returned and after a little back and forth due to a white mark which was talc as I’d tried on after a shower I was refunded. The customer service team were super helpful and responded quickly.

"Customer service was excellent"

Customer service was excellent when there was an issue with my order & immediately sent a replacement- highly recommend, thank you Lily!

"It’s been so refreshing to have…"

It’s been so refreshing to have wonderful customer service. Ruby has gone above and beyond to ensure all my problems were sorted and replying to my queries on a very timely manor.

Thanks again for your help!