"Sent In my complaint regarding…"

Sent In my complaint regarding unaffordable lending on 4 loans nearly ten weeks ago now and still no final response. There is no guarantor involvement so I am struggling to understand why my complaint has not been resolved yet. Very disappointed that no one can advise when I can expect to receive my final response either. Shambles.

"Redress received very fast."

21 days after my complaint was raised, I received redress; I accepted around 5pm and the money was in my bank 2 hours later.

"15408991"

Good Morning

I hope you are well.

STILL waiting on a response to my callback request from earlier this week.

Today will mark working day 14 since I called to accept my redress.

I am reading online to see people waiting way past the 20 working days so I am not willing to accept the generic responses I keep receiving about giving The company time.

I do not recall being afforded time when I called to change payment date after making payments for best part of 4 years.

I have numerous requests for a call back on my mobile which have not been acknowledged yet with your worst example of a generic response coming yesterday when there was (customer name) left in the email response.

Please arrange my call back or the transfer of monies by the end of today or I will have no choice but to retract my acceptance of the redress and continue escalation with FOS given that there is still the ridiculous unpaid interest to dispute.

Kind Regards,

Scott

"Charlatans"

One star is generous! Raised affordability complaint in June had loans and top ups over 5 years and never missed a single payment.
Received letter 24th August last day of 8 week deadline to say upholding my complaint for 4/5 loans. As guarantor paid entire loan off they offeres her 10 grand which she declined. Was advised they would provide redress figure to me no later than 5 working days after 7/9 which was yesterday. Nothing. I sent an email yesterday advising will escalate to FOS if no reply by end of today. So far nothing.

Absolutely furious I borrowed the money I have struggled for 5 years to make these horrendous repayments yet they don’t even have the decency to write to me to tell me what redress is due. Paid my repayment instalment on 26 August as normal 2 days after they upheld my complaint and released guarantor from liability - they will NOT be getting anymore money out of me! I am now sending emails every single day until they sort this out!

I am truly disgusted with these people they ignore all communications and if you do get a reply its a generic crap response. Rue the day I started borrowing from these but Im done with you now Amigo!

"WHAT A JOKE!"

Raised my initial complaint with Amigo in January 2020. Was informed 8 weeks to investigate, these passed and they requested another 4 - radio silence from them which forced me to take this to the FOS. This was raised in June. Still I have had NO final written response from Amigo directly to me, which they should STILL be providing and could stop all action with the FOS. People are raising complaints and having them dealt with in days. I've managed to obtain the email addresses for the Senior Management team and will post these if I'm not given a response from Amigo. To anyone else, don't give up - keep chasing these snakes and harrass them daily if you need to. Currently on a payment break but they won't get another penny out of me until they have responded directly to ME with a final response.

"I've received sar.."

I've received sar... but can't access it, I've sent numerous emails to both email adresses but still haven't received any update, you have always said "In the meantime if you need to contact us or have any further concerns please do not
hesitate to call us on..... or email..... and we would be happy to help".......Clearly not.. Not once have I received a reply in 4 years

"Raised a complaint regarding a…"

Raised a complaint regarding a unaffordable loan on the 28th of June I'm still waiting a final response, I've been told it will be in the next 4 weeks they will respond that will be (9th October) this is truly shocking!

"Shocker of a company"

Terrable company raised complaint as i was missold my loan still no final decision i would strongly urge anyone in need of a loan go to another company who value all there customers.

"Redress accepted on 21st August"

Redress accepted on 21st August, still nothing as of yet. However seen some people accepted after this and have been paid?
Tried to contact amigo but no response. I appreciate the offer that they have made me, however I feel I’m rapidly losing hope if I ever get it! The review will be updated once received.... if received...

Day 28... still no update, no money!!
My reference is 37712956
Sick of trying to make contact with no help at all!

"Shocking service from Amigo Loans."

Shocking service from Amigo Loans.!
Being told each day that my redress refund would be in my account by 6pm and still i am waiting. Being passed from one person to the next.
They are quick enough to hound you for payment but they are useless when it comes to them owing money..
Disgraceful service and would not recommend to anyone..!!