"Well been told 35 working days for my…"

Well been told 35 working days for my redress of nearly 1k so should b paid then, we shall see, if not off to the papers and FOS....

"Refund within 20 working days?"

Is anyone actually receiving their redress within the specified time frame of 20 working days? Seems extremely unfair that if your were to take out a new loan the money would be recieved within hours yet it takes beyond 20 working days for a refund and nobody can give you a legitimate reason why or an exact date of when it will be paid. However, if you are late with a payment they are immediately chasing and demanding it immediately. All I am expecting is professionalism and it appears Amigo are clearly lacking.

Abbie at Amigo has today (30 Sept) confirmed I am in the next payment batch and I will receive my refund on Friday 2nd October.

Will update accordingly.

*UPDATE*
Received refund today (Friday 2nd October)

"Unprofessional, unfair and stressful!"

Due to loss of work because of Covid, I was hoping to use the redress payment towards my rent and bills. For the past Two weeks I have given a run around by staff at Amigo. I ask a simple question and they don’t give you a straight answer. Surely there is someone within the company with the power to say for sure that the payment will be processed on X day. It is not that hard. This is stressful time for a lot of people so please stop the run around! This is unprofessional, unfair and frustrating! I was told my payment was posted on 21st and then again on 25th of September. Still nothing.r
Ref: 35734105

"If I could give no stars I would"

If I could give no stars I would.

I accepted redress on the 26/8/20 and was told to wait 20 working days welly hats up now and they can’t even give me a timeframe of how long I have to wait all they say Is bars with us.

Horrible bullies when you owe them money they couldn’t even get my name right on emails they would send calling me and my gurwntor by different names completely. To say I am stressed and is an understatement this has been going on since January very poor customer service to not even tell you how long you will have to wait something doesn’t sit right

"My affordability claim was recieved on…"

My affordability claim was recieved on the 25th of July neally 9 weeks later now and still nothing back from them this is an absaloute disgrace and still no dsar which was suppose to be sent within 30 days. This is not acceptable at all. Agreement number 39661955

"Complaints staff"

A complaint made to amigo loans resulted in a redress ( not cash refund ) upon learning my personal issues amigo worked closely with myself to resolve my issue that quite frankly wasn’t any of amigos business. As a result I got approx 50% of my redress as a cash refund to help fix the issues I was facing.
Natalie one of the complaints advisors took customer service to the next level, Natalie hasn’t just helped me out with my complaint I found myself opening up and being supported..
these skills are not in a job description so to have had the service that I received is just incredible and I feel so much happier with my personal life and finances and this is all because one person that works for amigo went that extra mile..

"51200259"

Terrible company I get intermediated on the phone when I was debating going into a debt management plan, so I went to a no win no fee, company after amigo would only say sorry for what happened now someone else is involved they offer me redness but won’t uphold my 1st loan to save them some money, the company is terrible to deal with

"Unbelievable"

I can’t even think where to start to review.
They advertise “no hidden fees or interest charges” yet, they have charged me for £1470 interest on a loan that was paid off in order to top up the loan! How does that make sense? Complete scam wow

"Hi can anyone help"

Hi can anyone help? How did you apply for amigo redress?

"AVOID THIS COMPANY AT ALL COSTS"

If i could rate this terrible company ZERO STARS i would as 1 star is too high.
• They lie about making redress payments in the 20 working days time frame. Don't be surprised if this goes over and they won't tell you when it will be paid out.
• The complaints team constantly fob you off and can't answer direct questions. The dept is a complete waste of time.
• When you owe them money they hassle you left right and center via phone calls, letters, txt, default notices. But the minute they owe you money they will not give you a time frame of when you will be paid the money.
• If the complaints team can't help you, they will not put you through to a manager. Its basically tbe complaints team final word. Apparently their managers are not customer facing?
• If you are due a redress payment and you are told that guarantors has been taken off the loan, this is also a lie as they still took money from my guarantors bank account despite the redress payment going towards paying the loan off

Shambles of a company from top to bottom. AVOID AT ALL COSTS!