"Just entered week 10 since registering…"

Just entered week 10 since registering unaffordable lending claim agreement number 51454845 complaint ref RES9020320 still radio silence despite having the most clear cut case of unaffordable lending the case i suspect has not even been looked at yet and the complaints email address clearly just deletes emails and never responds hoping you will eventually give up absolutely appalling customer service.

"7 months to rectify their mistake"

So amigo incorrectly applied a CCJ to my credit file. I have fought and fought with the company until they finally admitted they were wrong. They then said it would take 3 months to remove. Now 4 months in and I have just been advised it will take another 3 months because they sent the email to the wrong team.

"Still waiting for my money"

Still waiting for my money, over £11,000. 45 days later after agreeing a pay out in 35days, same excuses all the time. Messing about with peoples money that YOU owe is having a detrimental affect on mental health not only for me but I’m sure others too. There is children involved also. Poor service and you ought to be ashamed of yourselves

"Complaint 30291266 - 24 WEEKS"

Complaint 30291266, I am not happy with the service I have received. I am being ignored regardless of sending multiple emails, it has now been 24 weeks with no response/final decision to my complaint. I would appreciate it if Amigo would stop ignoring my emails and give me a response!

"Gave Amigos a rave review"

I originally Gave Amigos a rave review. Working on correcting credit. Covid19 hit. My bank also was affected by fraud. Both times have been proven and paid next day, checked my credit report all green around paid off loan. Me and guarantor went for top up and refused. Due to those payments, let's stay focused this was fraudulent activity that was shown by the bank paid next day. Furious. Was even señt new contracts by them?? Then retracted thst. on my credit file all paid. nothing mentioned. Nothing on my credit has got worse in fact better so I was extremely confused and so was my guarantor.

"It is now over the 8 week period and no…"

And yet again ANOTHER fob off!!! Not actually addressing anything I have said, I will be seeking compensation along side my original claim through Ombudsman, there must be someone who knows when claims will be finalised instead of constant generic emails, disgusting customer service time legal action was brought against this company

*UPDATE*
Spoke to someone who was very polite however not happy, apparently the delay is because there was a guarantor payment on a loan I had in 2012/13, I WAS NOT claiming on this loan it was a loan from 2016 i was claiming as the earlier loan is out of the 6years remit? So why are they considering it now? It is just more delay tactics!
It is now over the 8 week period and no final response, and no REAL reply as to when I will get one. I will also seek compensation through the Ombudsman for the stress and time consumed by myself constantly having to email to receive a logic response. This will be on top of my original claim of interest plus 8%. My loan is paid off so I dont understand the delay, however I do believe delay tactics are being used, which is disgraceful and an unethical way to deal with customers. You are quick to pay out on loans, its about time you were fined on top of paying back peoples money that was taken from vulnerable people in dire need of funds
Acc 32188548
I await your response

"Absolutely disgraceful"

Complaint number: 38161467

Amigo are an unbelievable company, I opened a complaint with them which they upheld a couple of many loans. Stating that the other loans were older than the 6 year rule, one being one month older. They refused to even look at them saying they would have expected a complaint within 6 years. Well if I had known I could have complained I certainly would have I think that would be obvious. They extort money from the vulnerable and when it comes back to them they try to rip you off even more. ABSOLUTE JOKE. Scam artist. Amazing how now the fos is more involved amigo are now upholding loans even over 6 years old no questions asked. Well FOS have my case so we will se what they have to say.

"a complaint to Amigo loan on…"

I made a complaint to Amigo loan on the 15th September 2020, got a response back on 17th September 2020, a very compassionate response from Amigo. Offered a refund on the 29th September and I received my refund today the 7th October 2020. Thank you so much. Am going to have my best sleep in 7years. My overdraft paid . Thank you and God bless all those working in Amigo

"The company is an absolute disgrace"

The company is an absolute disgrace, contact the company 20th June with a complaint with my loans. Was advised 8 weeks for a response. 9 weeks passed still nothing. Contacted them an as I was in the phone an email appears stating they needed more time. Ok gave them a further 4 weeks as requested by them. My account they sold to another company, why I don’t know as I was making regular payments. I called the company who it’s with to advise I have a complaint. They sent amigo an email asking why they had not been informed. I called back 4 weeks later to amigos asking why they had not contacted me they have no response other than I’m not sure. Then I spoke to another agent who said it was because they were trying to buy back my account, so I call the other company an they said we have contacted amigos 6 times asking why an would they like the account back they had NO response from amigo just like myself. Now we are going into week 15 with still no response from amigo other than it takes longer. I again called the company my loan is with an they have stated amigo is more than welcome to but the account back we have offered several times with no response. I borrowed 14k all together an they add re the most awful company I have ever dealt with! They are just out to take your money from you. Absolutely disgusting I am now seeking legal advise as this is to a point that it’s making me sick, paying a loan back yet its been paid off but they hit you with massive interest. Outrageous!

"Annoyed and Confused"

I fail to see how they manage their business.

Guarantor refund offered 26 August 2020 without my asking. All as a result of the borrower lodging an affordability complaint. I accepted with a stated pavement in 35 days.

I saw no logic in the timescale but saw no reason to argue.

When the pavement did not materialise I sought clarification/an update. My email was not responded to. Subsequent mails with a read receipt activated have elicited no response. Nor was the read receipt received.
So they are either not reading mail or actively disabling the read receipt.

Interestingly the same is true of the ExCo member who has been copied in. What an example to set - or is it indicative of company policy?

It should be a simple process. After all why not get the easy cases off your desk instead of incurring further cost (8% AYR) and aggrevation.

I do not want the standard reply from Amigo - busy, each case individual, etc. They would be better off spending their time living up to the caring, efficient approach to people featuring so much in their annual report.

Hey ho I will continue emailing - elevating it to spam levels at some point soon