"Liars , con artists , rude , aggressive"

I was paying back a loan for 4 years , had multiple top ups which I should have never been given due to my income . Paid it all off and filed a complaint , the complaint was then denied as they had made up a random figure (2400 instead of 1200) for my income so they could give me the loan at that time , when asked where they got that figure from I was told Experian had verified it but when I then rang Experian they said they don’t confirm anyone’s income just their credit score . I waited 10 weeks to be lied to after 6 years of paying out sometimes more than Half of my pay check putting me further into debt. Awful awful company with even worse standards and a terrible attitude towards customers . Everyone I spoke to was rude and unhelpful , just reading a script instead of actually listening . Do not get an amigo loan , no matter how bad your situation is , this is NOT the way to go .

"16 weeks still no response! Avoid at all Costs!"

Complaint first raised on 08/06/2020 was told it would take 8 weeks to answer my complaint I fully understand there will of been delays due to COVID 19. Finally received a reply on the 06/07/2020 to say there would be a delay to my complaint. Then received another delay on 03/08/2020, didn’t hear anything else until 23/09/2020 where they informed me it would take no less than 4 weeks to issue a response to my complaint, the 4 weeks they offered runs out tomorrow. Can’t say I’m surprised. Tomorrow will be 16 weeks since I sent out my complaint and no reply, yet there’s plenty of people who have had responses and even had offers of redress!
What’s going on amigo? Are you just picking and choosing who you respond to?

Reference Number. 42008239

"Quick to chase for overdue payments but…"

Quick to chase for overdue payments but when it comes to them to meet deadlines its a joke. Took complaint to FOS and was upheld by adjudicator who then gave Amigo until 2nd October to respond. Amigo request an extension and this is agreed with FOS until 16th October, yet still no response from them. When you have been found in the wrong Amigo why not just put things right! Forced to go to the ombudsman and waste more peoples time.

UPDATE: COVID has not stopped you chasing people for money owed so it shouldnt stop you dealing with complaints. My patience has now run out!

"Fair play amigo"

Fair play amigo

I really appreciate you doing all you can for me. I am not going to make a false claim like everyone else. I fully appreciate that you helped me in my time of need. I knew what I was getting involved in, it was clear, no hidden fees and you helped me when others wouldn't. Read quite a few reviews and some even say ''why would you lend me money, this is so irresponsible of you, you owe me for lending me money, you knew I couldn't afford to pay'', The society we live in is crazy and I think 95% of the people claiming need to realise you were helped out when others would not give you the time of day. Speaking from experience. The UK needs a lender that thinks outside the box, now more than ever.

"I wouldn't give even one star"

I wouldn't give even one star. Customer service so bad . Guy who talk to me jackas . You can see what happing the world right now. Everyone struggling. Yes I am delighted payment. But I payed always . My paid mention works difference cash in hand .I still pay tax . Just different payment. I asked couple times to payment bit late. Or ask them what can I do and other staff . I am single mum supporting my family back home and my little kid . Working three jobs . Don't get the sleep much. I am gonna be honest they help people they choose . Who europin or English. Thats my opinion . And that's what I feel . How he spoken to me rude and loud . He is so horrible person and but customer service. I am not happy customer service. I pay hight interest . I was ok with it . No i don't want pay that bad people

"Awesome very pleased"

Awesome very pleased

"I am a guarantor finally got a response…"

I am a guarantor finally got a response from Amigo they said

Any case where the guarantor has made repayments on the upheld agreements are currently on pause while they are under review.
We are currently in discussion with the FCA with these cases, due to this these cases are currently on pause at the moment, unfortunately there is no time frame for this at the moment.

Anyone give me any advice??

"Will it take forever??"

I only put my complaint 28 days ago and I’m seriously hoping my complaint gets dealt with quickly, how is it I know people who have complained, been responded to and refunded in a few weeks, and others are left to wait weeks and weeks?! My account number is 25591774. Hoping to get the matter resolved as quickly as possible!

"Letter before action…"

Letter before action sent today signed for and emailed. 30 days and you know what’s comes next amigo. As you seem to ignore all correspondence and keep fobbing me off with excuse after excuse as to why you haven’t paid and missed the 20 day deadline it’s now on you to pay or explain yourself to a judge lol. You probably won’t even turn up in court should you force my hand. And mark my words this isn’t an empty threat. Will look forward to sending the bailiffs once I get judgement because I have it in black and white.

Cya soon

"Amigo Loans case"

Amigo Loans case: RES9176821

Careless usage of incorrect personal data and sending a final response to an email address not associated with my account.

I have had all correspondence throughout the complaint (REF12177U Amigo: 45562360) and my Amigo account registered (those details conveniently now disappeared from my dashboard) and their final response was sent to a random email who is not my email address - to ask why - I had a reply from from Amigo agent (misspelling my name) that this is my primary email, how does data protection work at Amigo may I ask?

Not only that , throughout my complaint which took around 6 months I mentioned I kept getting offers to apply for a loan despite complaining about irresponsible lending, again no attention to detail and responsibility for customers wellbeing from Amigo.

SUBJECT ACCESS REQUEST - another issue - as part of my initial complaint, I requested subject access request. I was advised it was sent to me and I never received it, despite mentioning I haven't received it, despite asking for it, I never received help or an offer for this to be re-sent.

This has not only caused me a lot of distress on top of already stressful financial difficulty by the company which promotes themselves as a help for people in need for financial support.

I have spent 6 months, back and forth with Amigo, going through my lending complaint (which I'm now referring to Financial Ombudsman) ended up not hearing the response as it was sent to an incorrect email address.

This has caused me losing sleep. Not only was this stressful, time consuming and exhausting mentally process but completely unprofessional to send a final response to some random email address or never provide me with subject access request and completely ignore my concerns. The loan, the complaint process topped up my anxiety and depression.