"Seriously consider accepting a cash refund from them!"

Loan number: 31398364

I accepted a cash refund on a claim i made against amigo on 25/08/20 and was told the funds would be in my bank within 20 days. Im am now at almost double that timescale. I have tried numerous times to get an update on my claim and to find out why it is taking so long only to be given a generic “it shouldn't be taking this long” and “i will contact the relevant department and you will be contacted within the next 24 hours”. Funnily enough i never get contacted. I contacted amigo again this week and to my amazement they told me that although i have been offered a cash refund which i accepted almost 2 months ago, they had ‘forgot’ to speak to my guarantor, and depending on what information they have and how the conversation goes i may actually end up owing my guarantor money out of a claim i made and i won! Again this ‘contacting my guarantor’ will no doubt drag on unnecessarily but why send me an offer, blatantly ignore all contact from me, and then completely change the offer well after it has been accepted! Shambles and a joke

"Awful, awful, awful"

Complaint ref: 52041110
Absolutely awful customer service. They are the first ones to ask you for money when you are late even 1 day, claiming this is their obligation. Your obligation is to respond to complains within accurate timescales too. You're the first ones to send threatening messages, yet in no rush to respond to complaints! I've been diagnosed with Stress and anxiety and had to take time off work which resulted in no pay and i am in financial distress. All because your company will not give an answer. Stop using COVID as an excuse, you can't even give a rough time to respond.
I have been waiting 9 weeks now to hear about my complaint and believe me, I will be taking this to news and to court should my health get worse!!!!!

"35 days are up..."

35 days are up.... Where is my redress refund?

"Friendly fast service would highly…"

Friendly fast service would highly recommend

"jackanory"

so weeks ago amigo made me an offer which i accepted. gave me a date of payment but never happened even replied to my last review saying a colleague had spoken to me and were looking into it for me. now they have the absolute cheek to say after all that they never received my acceptance. think they would have brought this up before now if there was any truth to it. are they trying to start their dillusional 35 working days wait time all over again.

"This company are scum"

This company are scum. Clearly not done affordability checks for thousands of customers. If a loan was late by 1 day...myself and guarantor would be bombarded with texts and calls daily. Yet 7 weeks since a complaint log and I've had 1 email to say they have recieved complaint. Despite numerous chases I've got nowhere so leaving to FOS to sirt now. This company is a shining example of the sort of loams you should avoid at all costs. Luckily all 9...that's right 9 loans and Top ups have all been paid hence why theres probaly been no reply as they cant get anymore blood from the stone. AVOID AT ALL COSTS

"Can’t deliver in the 8 weeks time period"

I put a complaint in 8 weeks ago and was told it would be dealt with still not dealt with and was given a email yesterday saying they haven’t dealt with it and will be sending a response as soon as they can I’ve emailed them a bunch of times and still never get a response

"If I could give negative stars I would!!"

Not only do they not answer emails they don’t acknowledge complaints within the right timeframe. The last few months amigo have paused my direct debit and not told me and then when I get a message about a missed payment the next day I am at fault. They say they have no proof that they didn’t tell me but they don’t have any proof they did, they have caused so many arguments between me & my guarantor who is my partner but they don’t care they just want their money...oh and if they do find fault with themselves you get £30. Like that covers emotional trauma.
Stay away from them if you can, my experience was great to begin with clearly to get us to sign up but once they have you they don’t care

"Absolutely awful company"

Absolutely awful company. 8 months a refund has been chased
They offered my guarantor a refund of nearly £11000 which was excepted. Now they are saying they have put the claim on hold, as it would leave me with a outstanding balance, THAT IS NOTHING TO DO WITH MY GUARANTOR. You have done nothing but lie after lie, to my guarantor, who is my elderly father, the refund is his not mine, you are predetors,

"Time for a multi-lawsuit?"

Time for a multi-lawsuit??

Most disgusting company out there. Constant lies. Constant distraction. Laugh at sick and vulnerable. Intentionally cause stress and illness by harassing when no money and avoiding sorting redress when in the wrong.

Got offered redress figure. No refund just pay off chunk of loan and reflect it on account. Accepted, with the exception of an amount that I don’t agree they can add for “unpaid interest”, which didn’t apply to my account. Told I could accept and send to FOS. Took over a month for them to finally tell me they had spoken to the department to close down my guarantor’s account and reflect the correct amount on mine. Over a 100 emails ignored by amigo. Got told wrong information multiple times, like everyone’s making it up.

Finally called and got told by guy on phone that everyone had told me wrong and unpaid interest did not apply to my account. He told me himself he had personally spoken to department to accept offer - no banner to accept online - and that it had would take ten days.

Five days later, after chasing and chasing and chasing - how hard is it to update a figure when no money is being returned?! - I get a random email, with no explanation, giving me an offer for £2 less!! No explanation, no reason. And STILL no acceptance. They are trying to kill people with stress, and they actually think it’s funny.

At this point, they are toying with everyone. It’s disgusting. Recalculating - after I was already told it was accepted and was just waiting for figures to change!! - is an absolute joke.

Now, no response and no change to account. Over a month after original redress figure.

The only way to go is lawyers... anyone fancy joining up? Because they way they’re treating people is absolutely flipping vile!!

Just change the sodding figure!!!!!!