"Submitted a complaint on 18th of June…"

Submitted a complaint on 18th of June and still no response.
Continually been given excuses as to why no response.
Now been given the excuse that the FCA are monitoring individual cases. When I contacted the FCA they denied all knowledge.
Take my advise and stay well clear of the company.
And don't waste your time phoning for updates because they are absolutely no help whatsoever.

"Ongoing complaint saga ... since Feb 20"

Not really sure where to start on this.... I’m shocked to be writing that I have had a complaint running from the 12th February and since awaiting an outcome.

Financial ombudsman has extended the response timeframe twice now, finally got a bit of an update when speaking on the phone last week that now apparently the FCA have instructed to pause any resolutions if guarantor has been involved - clearly reading here you are applying different approaches.

No regard for the customer and continue to drag out. I only wish the media would pick up on this.

If the FCA are the cause then I will be lodging a complaint direct against them quoting yourselves.

"Great review Lena."

Great review Lena.

Very true. I hope these people get done for all these fraudulent claims and amigo sues them for fraud.

"I can not believe the number of people…"

FRAUD IS A CRIMINAL OFFENCE

I can not believe the number of people making fraudulent claims.

It is a disgrace.

Do they realise it is a criminal offence?

I obtained a loan which was life changing.
I bought a car that got me to work and put food on the table for my children.

It was made clear from the onset what the payments were.

Being an ADULT of sound mind I budgeted accordingly and I now have a credit rating over 600 and a 7 credit cards at 0% APR and a mortgage on a house.

Don't these people realise that to get anywhere in life you need a good credit rating?

Every one needs credit.

More to the point for every person that does make a fraudulent claim there is someone out there Like me that cant get access to credit and put food on the table for their children.

What a bunch of irresponsible selfish human beings.

Think about that and the reasons why you will never get a mortgage on your own home!

"Beyond angry"

Beyond angry. Accepted redress payment and guarantor provided bank details. All confirmed.... Then told payment had been made beginning of September.
Then had to provide bank statements to show no payment had been paid out. From there we are given excuse after excuse. Phone calls and emails every other day since then. The responses back from emails don't even answer are questions. Had fca excuse which after speaking to fca doesn't even relate to our case. Then to top it off an email asking about my mental health and how it is affecting me with regards to this case.
Why is it that I see reviews of people accepting redress payment and its paid out within hours to them. Beyond upset and stressed out with this. Especially when I do get a response with replys of excuses, no explanation etc. Feel like I am being laughed at and taken as a joke. What my mental health has to do with the complaint case is beyond me, its amigo loans as a company that has caused this stress.

"Look at all the tramps wanting money…"

Look at all the tramps wanting money for nothing. You all knew the interest rate, all of a sudden none of you can afford it?

No one put a gun to your head to take the loan, YOU applied for a loan. Take some responsibility.

HOPE YOU ALL GET DONE FOR FRAUD.

"Great company"

Great company. Can't get a loan in my own but can with a friend backing me. I'm so adult so I think affordability responsibility should be mostly mine and not just Amigo which most seem to be complaining about. Anything to try and get a free out.

"Thanks for responding to my complaint…"

Thanks for responding to my complaint but I can’t understand why because I used my card on the account to help my wife pay for the guarantors loan on a number of occasions but that gives you no right to check my card as I am not on the Loan ?
This is a feeble excuse and certainly not right
as I have given you no permission
whatsoever to go into my account, and also why would you check the guarantor cards associated with this account when my wife has had confirmation from Amigo that she is
no longer liable as a guarantor and still waiting for payment since August the 31/08/2020 something stinks here about how Amigo treat people.
Please do the right thing and pay the redress you owe to people because its causing so much pain and anger.
Agreement 41934446

"What a joke 🙄 Advice appreciated"

what a joke waited 8 weeks for a response for them to say they don't uphold my complaint. The email looked like a standard response email rather than individual case. I can refer to financial ombudsman but they don't give them permission etc. Anyone else had anything like this that can offer advice? Feel so down bout this 😪 been struggling to find money each month yet because I've not missed a payment I must be able to afford. The reason being I didnt want my guarantor to get lumbered with paying it for me!!

"Well 23 weeks and still no final…"

Well 23 weeks and still no final response despite many e-mails and it regarding a redress already paid to my estranged daughter. it’s been 11 days since yet another reply from my previous reviews on Trustpilot saying it has been passed onto the relevant department and hoping to resolve it soon. Don’t hold your breath guys. I have an appointment Friday with a solicitor I suggest others do the same. Also see my previous review about contacting others apart from FOS