"Careless investigation"

My partner made a complaint regarding an unaffordable loan as the borrower. We recieved back amigos final decision which I have forwarded to the financial ombudsman as the checks they say made were for the guarantor not my partner the borrower. Income and out goings were the guarantor even his living situation NOT my partners as the borrower, how has this been over looked while investigating a complaint. I know this because I ordered my partners bank statements for 2016 when he got the loan which showed all his income and the income amount wasn't even half the amount stated on the final response. It also stated he lived at his family home which he hasn't done in over 20 years but the guarantor does. It states he didn't have CCJs or defaults on the account 12 months prior to the loan agreement again this is the guarantor as we just recieved evidence that he had a handful of defaults and CCJs before the loan and another added before the top on his credit file before the loan. Careless mistakes amigo...
Agreement number 30301931

"Put a complaint in on the 20th August"

Put a complaint in on the 20th August. Hardly any communication unless I call them!! Spoke to Natalie this morning she told me my complaint was on pause as the garantour made payments i then asked what that meant she said it was on pause because of the fca. OK so I tell Natalie that I'm going to call fca and find out having spoke to the fca they told me no its not on pause because of them. So basically on Thursday this has been running for 10 weeks 😳 still no closer to it being sorted.
So yes the do lie and blame everything on the fca

"Avoid at all costs.Loan paid in full"

Avoid at all costs.Loan paid in full. Still harassing for £600 as they claim my first payment was made 6 weeks after loan was paid out.Which is their fault as we were asked what date payments were to go out.Have now been told I was charged extra interest because of this which has now turned my loan to a 64 month loan and am still being charged daily interest on this.Will never ever take a loan out with this company again.

"Very shady and not very transparent"

I have had four loans with Amigo, after making an affordability complaint, Amigo upheld the third loan but not the larger forth loan, even though my situation hadn’t improved. So they’re saying we agree you couldn’t afford a loan six months previously for less, but you could afford one for more money even though your situation hasn’t changed. I have sent this to the FOS but it would’ve been nice to settle this with Amigo directly, instead of being made to run around and wait months on end. Also they charge you for the interest they would’ve made if they offer you a redress, this is such a shady thing to do to people who come to them in the worst financial states.

"Over 9 weeks gone...no DSAR, no final response"

A nightmare of a financial trap for vunerable people. Over 9 weeks gone...no DSAR as requested and no final response to my complaint......stated on their website "We’ve agreed with the FCA for all complaints to be responded to within an eight-week time frame by the end of October."...well those 8 weeks have gone and no one seems to be able to tell me when I email when I will hear. Poor communication Amigo and against FCA guidelines. Complaint for irresponsible lending being sent to FOS but would prefer to settle this with the company after the amount of financial hardship and stress this has caused me already.

Loan 45971549

"Agreement number 50186311 Not happy at…"

Agreement number 50186311 Not happy at all with amigo and will tell others not to get a loan out with them company is ridiculous and have affected my mental health alot I've been in hospital as I tried to end my life because I saw no way out of clearing this loan their interest rates are appalling I put in a complaint but no refund they just deducted some of my balance but I'm still paying off the remaining that they left me with to pay which I'm struggling to pay that to its disqusting that I was never offered a refund or compensation for all the stress they have caused me worse loan company ever

"So I’ve had a affordability complaint…"

So I’ve had a affordability complaint upheld the redress will be £3587.09p according to a charities calculations. Yet they still expect me to make monthly payments that I can’t afford until they have done there numbers. Absolutely disgusting and there is no way I can afford to make any new payments. *update now have redress figures excepted 26/10/2020 they said 10 days until processed so fingers crossed a week on Friday it should be in account. I have to say amigo have great staff working there so I hope they come out the other end of this for there sake.

"My wife put in a complaint about a…"

My wife put in a complaint about a month or 2 ago and all we get back is we are still looking in to it but she misses a payment and we have nothing but emails and phone calls and I'm getting them now because I'm her guarantor COME ON AMIGO what's going on

"POOR CUSTOMER SERVICE"

Are you just ignoring e-mails and messages. I have requested copies of two statements on several occasions and I actually needed them for a meeting today. You cannot access these online. Let down for something that would probably take 5 minutes to e-mail to me. I do appreciate how busy you are but you need to up your game on customer service. **UPDATED to 4 stars as this has been resolved today by the team at Amigo.

"Legalised Loan Sharks"

Legalised Loan Sharks, Bullies and an absolute disgrace of a company. I cannot wait for them to go out of business. AVOID at all costs.

They do not listen to what anyone has to say and just pressure you until they have every last penny from you.

My case is with the final Ombudsman and I can't wait for the final ruling.