"Definitively the worst app."

Definitively the worst app.

Experience 1)
I have booked a laundry on Friday for a collecting time on Sunday, the driver never come within the hour I have waited for him.
I needed to send 3 messages to the support, they called me to say that the service would finally not work and the person was clearly laughing at me.

Experience 2)
They have ruined a shirt by leaving a stain/spot on the shirt, impossible to clean (a £100 shirt) and they offered ma a refund? Lol

Just, don't trust the reviews, this App is terrible, terrible services.

Respect your cursors.

"Just an appalling mess of a service"

I live in central London and used Laundrapp this week for the second time to do a wash and fold laundry pile and a bedding cleaning exercise (duvet cover, four pillow cases and bed sheet). The original collection was cancelled with barely an hour to go on Tuesday and I was forced organise the rescheduling for Thursday for return this morning. An apology was not forthcoming until I asked for it by email. It got much worse. The first part of the order was completed satisfactorily but the service has not returned the duvet cover, the bed sheet and kindly sent me a quantity of someone else's bed linen!!! Sorting this out is a nightmare. The online customer support is not fit for purpose and after spending much of the afternoon trying to address this mess I have got no further. Eventually the chat mechanism abruptly cut me off and I have no idea what is going to happen next - if anything. To say the least this experience is appalling and I'm obviously very very unlikely to use this shambles of a service ever again. The update to this is that the collection of the item which wasn't my property didn't happen when it was booked and 48 hours later and I have no idea where my stuff is. The comment below can therefore be seen for what it is.

Update - 8 days later. Laundrapp have responded on here and on Twitter to my complaints and an email or two but there is no news on my missing items and no indication of what they are going to do about it. The service recently merged with Zipjet and it is this I think which is partially responsible but doesn't explain the loss of my bed linen! Don't go near this service at the moment. It's not fit for purpose.

"Extremely poor service"

I can only assume the people who have given 5 stars don’t use the Edinburgh one. I put two lots of bedding in for wash & iron. When they came back they were very badly creased. I complained and they re-did. Exactly the same. They’ve given poor excuses as to why it happened and I’m being refused a refund of £44. I’ve now washed and ironed the bedding myself and it’s looking 100% better. LaundryApp now deleted from my phone.

"Good service"

I have used the laundry app a number of times now. They were very helpful when I needed a fast turnaround recently. Generally its about three days. Which is fine if you are changing beds weekly. I do have occasion to have a faster turnaround, so it might be something to consider offering a fast track service. All in all, I am happy with the quality of the service. Thank you!

"Great service"

Great service, reliable and at a better price than I can get locally

"So far so good"

So far so good. Reliable service. Good dry cleaning. Comparable prices to taking to a dry cleaner yourself.

"Laundry cleaning made easy"

Great service, really simple to place order and arrange collection and delivery date. Items are wonderfully clean and pressed. High quality service. I recommend this company for laundry cleaning and delivery.

"Stay away unless you want your clothes…"

Stay away unless you want your clothes permanently damaged.
They glue a barcode on your clothes that only they can remove without permanently damaging your clothes. It causes permanent damage to your clothes when you remove it by yourself. They blame you for the damage when they are the one's who glued something that could cause permanent damage.

"Fantastic - would highly recommend"

Fantastic, professional, and incredibly friendly service from Bilal, who took the time to check for further information for me as well as getting my laundry back in excellent condition. Thank you Bilal!

"Very convenient and easy to use"

Very convenient and easy to use.
No real issues with my experience, apart from I think I have now got the wrong suit bag that I sent it in.

Will use it again!