"Great Customer Support"

Haleema our customer support specialist was brilliant when dealing with our issue. She was polite, very helpful and quick at resolving the issue. Great customer support!

"We bought a table from the Manchester…"

We bought a table from the Manchester store, Nia and her colleague were excellent. My rating would have been 5 star - we purchased an ex display table and chairs set, but the onus for delivery is put on the customer, which is just not right. Luckily the store had a contact for a 3rd party delivery person and everything turned out OK. Also I phoned the help centre to see if anything could be done about delivery, I was promised a call back from a manager, but this never happened!

"The manager Wado was amazing and we…"

The manager Wado was amazing and we received a fantastic service. Everything was delivered in time and is great quality. The guys who put our furniture up were so good. Very happy 😊

"Very pleasant and helpful staff"

Very pleasant and helpful staff. Great showroom with some nice products.

"Poor quality - avoid"

Very poor company - rattan furniture splits and breaks very easily and their guarantee is worthless.

"Great product and great service "

I received my order I placed for my Geneva fir Christmas tree which is lovely, just before it arrived I noticed this had come down further in price so I got in touch with customer service to discuss repurchasing this and as a gesture of goodwill they reimbursed me the difference. I just want to say thank you very much Haleema for being so wonderful 😊

Louise

"Be Very cautious with this company"

Be very cautious with this company. I am still waiting for a refund of £150...it has been 11 days so far . I have chased it up today and am informed they have had "technical problems" and it will be a further 4 to 6 days. The staff when ordering were excellent, however this is totally unacceptable and It may be an indication that there are financial problems . Be cautious.

"Very disappointing service .."

*** update ***
Haleema has assured me I will also receive a full refund in 3-5 Days. Still waiting for a refund ....

Very disappointing service ... AND NO LAMP!
Very disappointing service I have also ordered a lamp from this company on 5th November, still no lamp but very quick to take my money. I have had to constantly chase Haleema at Moda Furnishings for weeks their Senior Customer Support Specialist who has fobbed me with her emails claiming.....

"Delivery scheduled next week"
"Rest assured we are closely monitoring to ensure a smooth delivery process"
"We will contact you once your delivery has been despatched"
"We are experiencing delays with our suppliers, and new delivery date is now 10th December".

Absolute shambles - I have requested a full refund, i don't want to choose am alternative product and do not want a £15 voucher to spend with them. Very disappointing customer service from MODA FURNISHING and STILL NO LAMP!

Date of experience: November 21, 2024

"Delivered on time and assembly was done…"

Delivered on time and assembly was done by their team quickly.

"Great company!"

Great company!! Found lots of gorgeous Christmas bits here & absolutely love the garden sets hoping to add one of those one day to! Great company very helpful thank you! X