"Emma L"

Having Emma on board is helping getting results and answers on queries. Whistl has definitely got a lot better over the last 12 months with communication and working with us. We had a few teething problems to start with in 2019 but seems to be getting better as we progress through the 1st quarter of 2021. Invoices are a lot clearer now too helping accounts pay more efficiently as you are adding our PO/Job numbers.

"Victoria McAfee…"

I have an extremely helpful account manager in Victoria McAfee who always has a very cheerful and proactive attitude and a very professional customer service attitude.

"We have received first class support…"

We have received first class support and assistance from Whistl, especially from Victoria McAfee, Account Manager. As a direct result we have moved more of our mailing campaign activity to Whistl from other carriers. Price competitiveness naturally remains important to us but the service we receive also plays an integral part of that process.
Phil Griffiths, Appreciate Group

"Victoria Macafee"

Victoria Macafee has always been very supportive and we have a good working relationship, problems are dealt with efficiently and quickly.

"I star is just too generous - appauling"

I star is just too generous. Tried them for two weeks and am pulling my hair out, already. Packages being lost and no stamps on some therefore are coming back to me and I'm expected to cover the postage cost. Packages often well over the 5 day delivery period, more often than not, by the time its gone through a courier. No guarantee all packages get posted from depo the same day they arrive either putting more time to the when it is delivered. More discrepancies than not on how many you've packed and so will over charge you! No compensation for lost packages or if they are returned to you if they forget to put a stamp on it. Don't be fooled by the tracking its of no use at all you can't use it it will only stand for 1 parcel not the box full up until it goes to the depo then no cover at all. It's been a nightmare from the beginning. DON'T USE

"Someone worse some Hermes"

Order payed fore quick delivery and the order never turned up and no updates on tracking.

"Generally pleased with the service…"

Generally pleased with the service overall - the only issues we seem to have is with temps drivers are used and our pick ups are not collected.

"A long term reliable partner."

Great service from Whistl. As a long standing customer they have delivered millions of mail items for us reliably over many years. Great account management from the team!

"We have used the company's hybrid mail…"

We have used the company's hybrid mail service for a number of years and found it to be a quick and efficient way to send individual letters or bulk mailings. But during the pandemic it has really come into its own, allowing staff to continue sending out correspondence to colleagues and students while working from home.

Despite the increase in volume generated by us (and doubtless other users), the standard of service has remained very high.

"Brilliant communication and customer…"

Brilliant communication and customer service. Whistl are not always the most economical DSA supplier, but price is not always the most important factor when it comes to postage. When you are talking about fractions of a penny per pack, service should be as important, if not more so, and that is where Whstl Excel.