"Unpleasant order....."

I ordered two jackets in beginning of october. The shop delivered the wrong items which i instantly contacted customer service about: i wanted to return the whole delivery.

I even paid the return shipping costs, although SkistoreSwing offered me a refund for the 7 Euros.
But up to that point, customer service was friendly and i thought i'd leave it at that.

When after weeks i still didn't get a refund over the false items which i sent back, i contacted the store again, asking if everything was alright with the shipping.

I instantly got a reply, that the package arrived just today (which was three weeks after i sent it and also very suspicious to me that right after me asking about it, it apparently arrived).

So the backshipping was not in the time frame anymore according to Skistore Swing and they wouldn't take it back. But i could send them some money for the shipping and they would send the wrong jackets back to me.

I do not want the jackets, i ordered something difderent anyways. And I returned them in time!! Now i neither have my jacket, nor the money.

"Disappointed by the Customer Service"

Disappointed by the Customer Service, missing goodwill in terms of complaints to find a joint solution that works for both sides.