"Great choice of products"

I came across this company by chance. Great choice of products and prices. I was a little concerned about ordering from this site as I was only placing a small order. I needn't have worried as this company comes across as treating the customer equally well, regardless of size of order. Website easy to use. My flutes arrived quickly, very well packaged and in perfect condition. I would order from this company again.

"Best Price I Found"

Excellent experience ordering a Christmas gift for friends.
Order arrived packaged well, on time and was the cheapest online.

Such a great experience I'm back for a second order

"DON'T BUY FROM THEM! APPALLING CUSTOMER SERVICE"

Absolutely appalled at the way I have been treated as a customer by Katrina Sloan and by the shoddy service I've received from start to finish from the company.

Ordered on 15th December, with products supposedly in stock. Order didn't arrive (was for Christmas present for my husband).

Emailed before Christmas to ask for tracking info with no response.

Rang on 27th and was told cups were out of stock.

They would have known this when I placed my order and didn't bother to notify me. Was told there wasn't a date for restock.

Rang today and asked for a refund, told it would be 5 working days, despite paying via Payal and knowing it can be refunded immediately back.

Asked Katrina to email me refund confirmation whilst on hold, with paypal screenshot. She said she would do this. I received the credit notification, but no paypal screenshot. I asked for it to be resent, which Katrina said she would do. I was told I wasn't allowed to stay on hold and she cut me off.

Rang back repeatedly to say I still haven't received the email Katrina supposedly sent.

Hung up on repeatedly when calling back (12 times).

THIS IS THE WORST CUSTOMER SERVICE I'VE EVER ENCOUNTERED. WOULD GIVE 0 STARS IF I COULD.

"Excellent communication and on- time…"

Excellent communication and on- time delivery. Would recommend

"The parcel was sent to APC with the…"

The parcel was sent to APC with the incorrect address on but had the postcode the parcel should been sent to!! Needless say it never arrived.
On speaking to the supplier they realised that the incorrect address had been given and said they had advised the delivery company of the correct details! I also asked them to send an email again with correct email on, they told me to do it myself!! To which I replied that they were my suppliers and I had been paid to sort my parcel out safely!!!!
When speaking to the delivery company they advised that the parcel would be delivered the next day - no such luck!!!
They then advised that it would be delivered on the next day -no such luck again!!! Also the supply company had not been in touch with then!!
The order was placed on the 17th December, first delivery should have been 19th December and it’s 17.18 on 22nd December.
What a shambles Ascot Wholesalers are, I would not recommend this company to anyone!!!!!
Neither would I recommend APC deliveries to anyone as they ignore the person who placed the order with Ascot Wholesalers. A furious customer

"Delivered quickly and safely with…"

Delivered quickly and safely with updates along the way

"Excellent service from selection to…"

Excellent service from selection to delivery.Highly recommended thanks.

"It's got to be one star I'm afraid"

It's got to be one star I'm afraid! I phoned on the Monday to check stock and asked if I'd get the glasses by Friday. (for an event on the Saturday, plenty of time!) Ordered online and no delivery by Friday. Phoned in and they didn't receive the order through their online ordering system. Cancelled & got a refund. Went to bookers..

"I am still waiting for an order 3 weeks…"

I am still waiting for an order 3 weeks ago. phoned promised to come back to me. no.
unprofessional.

"Polar G-Series Upright Back Bar Cooler…"

Polar G-Series Upright Back Bar Cooler with Sliding Doors 490Ltr Great service ordered 09.30am and delivered the next day. Great value as well £200 cheaper than anywhere else. Its a fantastic fridge as well a good addition to the village hall bar.