"I have had a issue the second season…but its been fine for past 3"

I have had a issue the second season but I talked to the rep. directly and she solved my issues. I am having another issue I pulled into a neighbors dock and when I went to back out I had no power to the motor and the remote throttle showed an E30 code I tried to recalibrate it but still no power and E23 Code appeared along with a E07 Code again tried to recalibrate it and nothing I did hear a slight thunk at the prop and at one point the prop was still but vibrating. Any ideas that I could remedy on my own?

"kein Anprechpartner"

Im Nachhinein ein sehr guter Service. Meine Kritik wurde analysiert und positiv beantwortet. Ich bin sehr überrascht, dass mein Anliegen zu meiner Zufriedenheit korrigiert wurde.

Unter dem Aspekt, werde ich gerne weiterhin meine Motoren zur Reparatur oder Inspektion in die fachliche und professionellen Hände von Torqeedo geben.

"Habe eine Torqueedo 3.0 gekauft vor…"

Habe eine Torqueedo 3.0 gekauft vor einen halben Jahr Schraube war nicht in Ordnung 20 mal angerufen 10 mal geschrieben auch über Kontakt Formular nie eine Antwort schade waren früher mal gut jetzt Katastrophe muss wohl Anwalt einschalten
Habe mehrere Kontakt Formulare ausgefüllt und direkt per Email geschrieben was sonst noch
Man kann sich doch wohl mal melden

"Really poorly designed product"

Really poorly designed product. It broke after only 100m of use.

Update re: Torqueedo's response. I tried to contact you several times already and reported the issue to multiple distributors. Not a single person returned my calls, presumably because both your employees and your distributors are also sick of dealing with your terrible products.

Responses like"quality is important to us, please call" amount to thinly-veiled marketing exercises, and are nothing short of offensive to the customer you've already failed

You have my contempt.

"Best in class!"

Ein unkomplizierter und zuvorkommender Service mit hoher Kompetenz!

"The battery plug was damaged when i…"

The plastic battery plug was damaged when i bought the product. I wasn’t aware it was damaged. And it is actually a design flaw that the competition does not have. (e-propulsion use a metal plug)

6 months of use later this led to corrosion inside of the battery and the warranty team claimed it was my fault because I unknowingly used it when it was broken. The customer service was also rude and terrible.

Therefore i was stuck with a broken £800 battery.

I sold the unit and bought an epropulsion which I recommend instead.

"I purchased the 3hp Traveler model in…"

I purchased the 3hp Traveler model in January 2023, and have used it for approx 20 round trips between the dinghy dock and our sailboat. After 5 months, in May 2023, I got an E30 error message and it wouldn’t run. Cleaned the connections (it was removed from the dinghy, rinsed with fresh water, and stored at our home when not in use), and it still didn’t run. I contacted Torqueedo warranty service who instructed me to ship it to FL, which isn’t exactly practical as we’re sailing from St Croix to Grenada. Not impressed with the product or customer service.

Edit Aug 17, 2023 after receiving a response from Torqueedo: I appreciate the response, although the fact it came 3 months after I sent the review is frustrating. During our sail to Grenada, I re-cleaned the connections 3-4 more times, and the engine started working again. Once we got to Grenada and had the boat hauled out for hurricane season, I again washed down everything with fresh water, cleaned the connects 2x with WD40 as recommended, and stored the engine and battery inside the cabin. Hopefully it will still run when we go back this fall the retrieve the boat and sail back to St Croix. If not, I'll take you up on your offer to reach out to customer service.

I know an ocean environment is tough on mechanical and electrical components. Overall, you've designed an incredibly good product. When it works, it's amazing. But the connection design is questionable at best, particularly given how you know customers will use the product. And it was very frustrating to have problems in only a few months, given I cleaned and stored the engine and battery away from the boat when not in use.

"Very disappointed"

Very disappointed. Bought one for my hobie kayak.
Almost always a problem every time I go to use it.
These do not like salt water.
Way too expensive for such poor reliability.

"Zellen Tausch nicht möglich!"

Der Akku soll mehrere Stunden mit ca. 300W arbeiten. Mein Akku zeigt 100% Ladung an. Nach einigen Minuten zeigt er 0%an. Es kann nur mit Not Fahrt gefahren werden- Stunden lang. Der Akku ist zwar voll, doch aus irgend einen Grund kann die Steuerung das nicht erkennen. Eventuell sind einzelne Zellen nicht in Ordnung. Nach Kontrolle der Akku der Schock. Alle Akkus sind mit Gießharz vergossen, keine Möglichkeit defekte Zellen zu messen bzw. Auszutauschen. Bei einen so teuren Produkt muss Reparatur möglich sein! Nicht bei Torqeedo. Ein Kunden feindliches Produkt. Lasst die Finger von dieser Fehlkonstruktion und kauft Produkte die man Warten und reparieren kann.

"sent 3 times wrong size cables of 1 m instead of cables 3 m"

This company is jeopardizing the possibility to develop ELECTRIC ENGINE for a better future. them lack of understanding of a customer service is taking them image so down, that i doubt anyone will jump to E engines in the future and that is a shame in this environemental crisis we are facing.

The customer service is insane towards them customers , they have sent to a team of 5 boats equipped with Torqeedo engines wrong size cables overseas from EU to caribbean.

wrong size parts received all 5 cables were 1 meter lengh as my trequest was about 3 meters lengh. i have been forced to buy a second time the right size cables . they sent a second time the wrong size after being informed about the mistake done.

after few months the torqeedo engines are not able to work well without the powercables so basically the customer is into the impossibility to use them engines for months.

after 5 months i receive from another circuit the right 3 meter size cables so i decide to send back the 1m X10 cables to torqueedo.

first they deny the fact they received the pacakge an now i spend weeks to get payment back without been granted .

this company is following the worst exemple in terms of customer satifaction .