"Customer service doesn't exist"

I bought my Travel Torqeedo around 4 years ago. The battery apparently is dangerous. I checked recently because my battery will no longer charge adequately. There was a recall a few months later (July 2019) but I was never advised. I wrote and followed instructions for the recall, I phoned twice their customer service and left a message and in addition, I wrote a letter: all of this without any acknowledgment whatsoever. Not a bad motor when it works but getting service is a real headache.

"Garantieansprüche werden ignoriert"

Ich brachte eine defekte Batterie, die noch kein Jahr in Betrieb war, zum Händler zurück. Dieser verifizierte den Garantieanspruch und informierte entsprechend die Firma Torqueedo. Unterdessen habe ich mehrmals ohne Erfolg nachgehakt: einen Ersatz für die schadhafte Batterie habe ich bis heute nicht gesehen. Torqueedo sitzt den Garantieanspruch aus, weil sie wissen, dass man dann eine neue Batterie kauft, weil man ja den Motor in der neuen Saison wieder brauchen will.

"A company that doesn't stand by its products doesn't deserve any clients."

I have been a proponent of Torqeedo from the beginning. I bought my first in 2008 despite comments from fellow boaters that it's not worth the price; that connections brake easily and cannot be repaired; that batteries die even if you don't use them and are expensive to replace (making the cost per mile inefficient); or that there are software glitches in the middle of operation. I thought it's an interesting project that was worth my support.
6 months ago I contacted Torqeedo customer service for an incompatibility issue (battery and throttle). It took about a month of email exchanges to convince them there is a glitch. I went to their local dealer who confirmed it. Then they promised a solution and kept my throttle for a month. It came back untouched. The problem persisted. After that, complete silence. Stopped responding to emails. Their local dealer suggested I should be persistent, and I was. Different agents responded asking me the same questions all over again. Again they promised a solution, and then again, silence.
I feel offended.
Not an explanation or anything. Just stonewalling.
I will now go to the competition. Luckily there are other electric boat motors in the market now, with better reviews and, most importantly, CUSTOMER SUPPORT that doesn't suck.


ADDING THIS PART AFTER TORQEEDO's RESPONSE BELOW.
Dear Torqeedo,
I am really glad to see you reacted even several months later (here below).
Let's see if you are really committed to improving your Customer Support Service or if you just continue using empty words in the hope of balancing the narrative.
Here is my proposition to you:
The issue has not been resolved because nobody bothered to communicate with me. Feel free to contact me with a solution, and I will immediately change my review.
If this review still remains unchanged, people reading it will know that Torqeedo's promises are just empty.
Let's see...
P.S.
I forwarded this communication to customer service

"The worst possible experience..."

The worst possible experience you can imagine.

Brand new 1103 outboard lasted a total of 100 meters before showing error code E30 and failing to work again.

Several calls & emails to multiple torqeedo service centers resulted in nothing (everyone promised to get back, but never did).

I deeply regret spending so much on a bad product from a crappy company.

Screw you torqeedo, your product is bad and you should feel bad.

"Bought a Torqeedo Cruise 6.0 and checked the…"

Bought a Torqeedo Cruise 6.0 and checked the printed instructions carefully during assembly. Tested it for 15 minutes and noticed that the propeller had cut into the engine pod, shafing it, about 2mm peeled off. Checked the online instructions the following day and they had been quietly ‘fixed’ with the proper assembly order (a spacer was missing before the propeller in the bad ones). Contacted Torqeedo directly and asked my reseller to do the same, neither one of us have heard one beep from them now for over two weeks. Decent product but a big warning about their service level, seems you’re on your own even if they mess up, which brings down the value of their proposition considerably.

"I bought a torqueedo 1103 2 years ago…"

I bought a torqueedo 1103 2 years ago and although the motor is good the batteries are rubbish. I bought 2 batteries and 1 just comes up with error E46 displayed .
This has been one of the biggest boating errors I have ever made . My advise to anyone is do not buy a Torqueedo Outboard as it is expensive and the batteries are £800.00 each. The warranty is non existant . I could have bought 3 engine outboards for this junk .

"Well I'm afraid the customer after…"

Well I'm afraid the customer after sales service does not even warrant a single star. It is now almost 2 months since I reported that the battery has switched itself off. I have now removed equipment from the boat and returned them to the service agent and still no-one is taking charge of solving the problem.

"sehr anfällig!!"

sehr anfällig!!

"Kundendienst?"

Die Geschichte mit dem Akku Rückruf ist ein Trauerspiel.
Zuerst selber bringen! 300km pro weg... Dann wird Abholung versprochen. Monatelang keine Antwort ob man den Akku, sprich das Schiff, noch benutzen darf. Jetzt hätte ich einen Termin mit dem Spediteur gehabt . Gekommen ist niemand!

"Bad Corrosion and even worse customer service !"

Bad corrosion - avoid this product - not fit for the marine environment.

Very, very, very poor service and very poor corrosion on the body of the Torqeedo body. I was really impressed with the product to begin with, however, just before the engine's warranty expired it started to show very bad corrosion on the body. This continued over time to worsen. While I am extremely disappointed by the corrosion - I am just appalled by the reaction from Torqeedo. You email them, and they don't reply. You email again to chase, and you finally get a reply. This goes on for months. Eventually they just bury their head in the sand and ignore you as a customer.

I will NOT buy another Torqeedo. I could have bought 3 petrol engines for the same price as the Torqeedo - and just thrown one away each year - and would have been better off !!!

Simply rude.