"Wow really wish I'd read the reviews…"

Wow really wish I'd read the reviews before purchasing! Nearly a month on my floor mat has still not arrived. The company say they've dispatched another one but looking at the other reviews I'm getting suspicious. I've paid over £40 for something that hasn't arrived. I paid via PayPal so hopefully they can help get my money back!

"Floormat never arrived, they are not UK based."

I ordered a floormat for my office chair to protect a carpet for £54.99 plus £10.00 handling and packaging on 02/04/2021. It still hasnt arrived 24/04/2021. They have a .co.uk website address but are based in the EU and the parcels get stuck in customs because they havent completed all the export paperwork. Avoid, they are not UK based and you will not get your stuff or a refund or you have to pay customs charges on top.

"Floormats on the floor"

Awful company to deal with. Goods did not arrive weeks from ordering. Contacted them but just received generic responses blaming the courier. Gave them lots of opportunity to sort the problem but eventually had to claim via credit card company. I withdrew the claim when the goods arrived but quality was so poor it was unbelievable! DO NOT USE THIS COMPANY

"Warning: Beware Dealing with this Company"

Really bad experience dealing with this company. Mat arrived and looked fine. After 4 weeks 2 cracks appeared. Sent photos and was offered 16% discount. Said that was not what I wanted so they said send it back to Germany at your expense and we will then decide whether to refund you - or have 23% discount. I then said what I wanted was a replacement and I would give the delivery driver the faulty mat take back to them. That was the last I heard from them. Appalling service and unacceptable quality product.

"Do not order anything from this…"

Do not order anything from this company. My experience was identical to Kathy below. Mat cracked after a few weeks. Don’t respond to emails. I took them to the small claims court they didn’t respond so court issued a county court judgment to pay me. They didn’t pay so submitted an enforcement only to find out they had recently changed their UK address to a Dublin address so can’t enforce CCJ. Awful company - stay away!

"DON@T USE THIS COMPANY."

DON@T USE THIS COMPANY.
I made an order for 5 mats for a charity spending over £260. After them telling me my order is lost. Then with another email a week later they say they have sent out the order again. Since then they have ignored all emails. As for their phone that never gets picked up.

I have reported this to PayPal in the hope I can get my charity their money back. They have been nothing but hard work. Save yourself a lot of grief and your money.

"Not the best"

Very slow company I don't even know if they understand English to have any conversation.

"Absolutely horrible experience"

Absolutely horrible experience. I have ordered a mat. Paid £60. Didn't receive it!! Month later after multiply emails they offered to give me 30% back!! Theft!! Avoid at all costs.

"DON'T BUY"

I purchased a floor mat for the carpet, I made the mistake as have others of not checking on here first.

It took a few weeks to arrive but I thought that it was ok, even though I had thought I was buying from a UK company, to find out it actually comes from Germany.

I left it to settle for 3 days in place before using it. But it only took 2 months for the cracks to show, before 3 months I was having chunks of plastic dropping out. When I contacted them to complain I was offered a 16% refund and asked to send pictures. After seeing the pictures I sent they offered me a 23% discount.

I wish I could publish a photo on here to show you the state of the mat 3 months in. It only became apparent how badly damaged the mat was when I removed it as it was placed on light tan carpet. You can clearly see deep cracking in a full circle where the chair sat, with large patches of missing plastic that has completely come away. It is shocking the damage done in such a short time frame.

"Please don't order from this site"

Ordered a couple mats after foolishly not reading the Trustpilot reviews beforehand. Only realised once I placed my order and realised the "reviews" for the product I ordered were a year out of date or perhaps all faked. I requested an order cancellation and refund a day after but they said they could only refund me 15%, after I replied no, they offered 30% but couldn't go any higher. Still hasn't arrived either and it's been 3 weeks. They respond to emails at random and don't even bother trying to call, they don't pick up the phone. Trying to get a refund via my bank.