"I have reported this company to trading…"

I have reported this company to trading standards. My mat has ended up in about 20 pieces and they would not consider a refund or replacement mat. It only lasted a month or so.

"Worst experience ever"

Worst experience ever. Do Not Buy from this company. I'm following up with trading standards, but because they're not UK based I doubt I'll get my money back, but these guys need shutting down ASAP. The product was shipped badly, it cracked and broke on the 2nd day and I've been unable to get a refund despite them agreeing it was faulty. Their stock line seems to be to offer a tiny discount, and then when that's declined they request the item to be shipped (at buyers expense) to Germany so that they can inspect. Cost of shipping usually being greater than cost of item. It's a huge con ...do not use this company. !! ....Also, I'm unable to get a refund from my credit card company as they refuse to support the refund as I've been unable to return it. I think that is pretty mean, so MBNA Visa card is also getting a mention!!

"DO NOT BUY FROM THIS COMPANY!"

DO NOT BUY FROM THIS COMPANY!!

Not U.K. based as advertised, when I received my ‘ rug’ it was substandard cheap carpet stuck onto flimsy plastic.. not what I was expecting for just under £50.00– in fact you could buy the same quality from your local cheap street market for £9.99.. luckily I paid via PayPal and will Perdue a full refund as the company have declined to refund unless I send it registered post back to Germany which will cost substantially more than the carpet is worse- they did offer me a £7.00 refund..via email, which is offensive in itself..

Please spend your hard earned money elsewhere..

"Exactly the same experience with mat…"

Exactly the same experience with mat breaking within a few weeks. Offer of 16% off next mat but no offer of refund despite the product being faulty. Terrible product. DO NOT BUY!!!

"Another Company that thinks Spamming…"

Another Company that thinks Spamming will gain them business, Never trust a company that SPAMS you, Most companies that Spam will also SCAM you

"Terrible product and borderline criminal service"

Bought a mat (marketed for long life and break resistance) only for it to crack into loads of pieces in less than 2 months. Initial email response was that they would give me a 16% discount on me purchasing another one!!! I have requested refund and they say the only way they would "consider" that is if i send the mat to Germany (i like others had presumed floor mats UK was a UK company). They are now ignoring all emails and no answering of phone hotline. I posted a review on their site, which funnily enough has not shown up there yet. As an update to this review..., I have since raised this with my bank who have reclaimed the money i paid through a debit chargeback scheme (this was a really "pain-free" mechanism with the email correspondence i already had with the supplier as evidence).

"My second review for this shower"

My second review for this shower, just to let you all know i received a full refund by speaking to my bank and using chargeback, this was unchallenged by floormats.co.uk. I know it's hassle but do it out of principle!!

Best of luck all.

"Mat broke after 8 weeks"

Bought a mat which cost £90. Good customer service to buy the product but when it broke they emailed me to say I should send it back to Germany. That's impossible as the mat is 114x130cm and broken. If I roll it up to send it to them it would break into tiny pieces. Since then I cannot get any email response and noone answers the phone. I bought three smaller mats from them aswell and would have expected better service than this. They should not be called Floor Mats UK as they are in Germany which is misleading aswell.

"NOT A UK COMPANY DONT BUY FROM THEM"

This company is based in GERMANY! I bought a floor mat for £76 and less than 3 months later it is totally broken up and useless. They want me to send it back to Germany at my expense to "check" the quality. It is almost in pieces! DO NOY BUY FROM THIS COMPANY!

"Misleading company"

Did not realise 'Floor Mats UK' was based in Germany when I ordered a floor mat. I didn't like the product and wanted to send it back but did not receive responses when submitting their website's Contact Form or calling their Contact Phone Number. Eventually got a reply after e-mailing them but the cost of posting would have been so expensive that it makes it not worthwhile. I wish I'd paid on credit but I've just wasted £30! Don't buy here!