Love The Pain
Ilya Romanov
"disappointment in your attitude towards…"
disappointment in your attitude towards customers ... .. the order waited 10 months and until you were attacked, there was no reaction from you ... ..
Johanne Araque
"1 year and 3 months after my order"
1 year and 3 months after my order, I still haven’t received it and the customer service changes their excuse everytime I wrote to them.
Andrea Hernandez
Juan Gonzalez
"Just receive my order"
Just receive my order, that was placed on June 26, after several emails sent. the excuse given was that because of covid, never buying again
Gdh
"Unique designs and exceeds expectations"
Kit arrived and exceeds expectations, designs are unique and make me stand out in the crowd. I have a mix of kit, running and Tri shorts, tights, bib shorts, cycle jersey, tees, arm water shorts and hats. All excellent quality.
ljubica petrovic
Hugh Chambrovich
"Raced a half ironman this past weekend…"
Raced a half ironman this past weekend in the freemotion suit. Nothing but good things to say. Suit was comfortable. No chaffing. I really appreciate the guys getting the suit out to me quickly. It was great to have the suit customized with my kids names too.
JG
"I placed an order in May and received…"
I placed an order in May and received confirmation that I would receive my clothing in 4-6 weeks. I was shocked that it was going to take so long. After 6 weeks I didn't receive anything so I sent an email. No response. Sent two more. No response. Filed a claim with my credit card. Received an email from LTP in October that material was sourced for my order and that it would be started "soon" but still no indication of delivery. I sent another email cancelling order and mentioning the claim with my credit card company. No response.
Karl Mangino
"exceptional customer service"
I placed an order for a race kit without knowing much about this company, My friend had a jersey and it was Awesome quality and it looked cool. I added custom numbers and name and some other details, My plan was race in this kit at IMFL in Nov, order placed in Late Aug, all good. Then supply shortages due to Covid started to become a major issue with almost everything. I used chat on the site to check the status, got the automated computer response "in process" BUT a short time after I got another response from an actual person advised the my order was set for production the following week, I explained that I had a deadline for a race and while no guarantees could be made they provided me with a sense of assurance that my item would arrive on time. SOOOOO a week passes and I change my travel plans to head to FL earlier than expected and it seems that I will miss the delivery by a day or 2, I logon to the chat and explain my situation and again I get a super helpful person who walks me through the rush order process and confirms that my item will now ship the next day overnight! I will have 4 days before I travel! I dont write reviews, and I usually dont read them, I purchased from this company because I liked the quality of the product that my friend had, I have had only excellent service, great communication, my product was scheduled to arrive on time and when I changed my plans they altered the production cycle to get me my item sooner. I am definitely satisfied and will do future business with LOVETHEPAIN
Deshawn
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