"Caremark EFFRA ROAD BRIXTON "

I’ve called the care agency everyday this week about carers constantly being late still nothing has been done after numerous calls to the office and the manager , my mum is a stroke patient and can not walk and only has use of her right arm , meaning my mum is bed bound , which means she has to rely on myself , mainly the carers to change her , she has to sit in her soil until they arrive she has specific times to try and avoid bed sores, every single visit the care staff turning up late even though I’ve been told by managemen that things have been put in place to improve this this, this is laughable, WHAT CHANGE !!!!! I just feel sorry for patients that this happens to that can’t help there selves or have a family to speak up for them , another week passes with Caremark and still no change , management is poor , I think it’s time for change for my mums sake

"I have been slightly concerned with the…"

I have been slightly concerned with the Caremart Rotas. My mum has Vascular Dementia. And with privately paying for 2 or 3 visits a day but my mum would get 3 different cares in the same day. Or 10 different people within 14 visits how my mum is supposed to recognise all these different faces .. was very annoyed phoned the Office and they tried to correct. Also 1 carer put Clean bed sheets on top of dirty ones. Very Frustrating

"I have had no care for full days Below no date, too many dates to mention"

I have had no care for full days, lots of missed and cancelled calls. The management are rude and verbally abusive. They sail very close the wind and have made my life a misery. They told me that I had no rights, no right of privacy and would still have to pay for non calls because they had given fair notice that they could not cover calls. I terminated my contract with them and will only get in people who I know I can trust and have no reason to abuse me. I use people like cleaners, gardeners, oddjobmen, etc. who look after my practical needs and treat me with respect and quite often kindness. I am quite poorly and disabled, but I feel such a relief in getting rid of Caremark out of my life. I am happier and feel that I have my life back. Difficult to fill in the date of experience because it was ongoing.

"A disgusting company whose carers…"

A disgusting company whose carers manage to do their best despite management pressure to rush calls due to overloading of local runs , they treat their carers like crap , paying minimum wage , leaving carers stranded late at night with no transportation , they pay lip service to quality when all they are interested in is filling company bank accounts , they take advantage of the carer visa scheme forcing immigrant carers to work up to 60 hours a week in fear of being reported and deported , slave labour in other words , do not allow them to be assigned to your loved ones.

"Would recommend the Cheam branch"

After over a year of dealing with the horrors of council commissioned care with several different care companies, I discovered Direct Payments and switched to Caremark (Cheam branch). It's like night and day. I so wish I'd done this sooner!! It's such a relief not to have to explain every little thing multiple times and to have carers who are positive and speak English and turn up on time! You can build up time through the direct payments system so you can finally get some time out and know that, firstly, your loved one is safe and happy, and secondly, when you get home, some housework will have been done too! I found this incredibly helpful. My mum has gone into a care home now. It's been a couple of months and we still miss our regular carers. This says it all!

"I wish I saw these reviews before I let…"

I wish I saw these reviews before I let this company anywhere near my father. Dana was uncaring and unhelpful. My dad had previously had a bad time with carers on a whole which the company new yet they still did not complete there calls and an hour call paid they only turned up for 5 mins stay clear

"The care staff were very good a few…"

The care staff were very good a few hiccups at first but was all sorted got great carers really helped me and my mam would recommend caremark

"Richmond Caremark will destroy instead…"

Richmond Caremark will destroy instead of care of anyone. Basically they do not care about their Paitent. They cut corners a lot but charge a lot of money. They can’t provide basic care and their so called manager is also usless, speaks to people without manners or respect. They need to be shut down

"Caremark Wokingham and Bracknell…"

Caremark Wokingham and Bracknell region. Reading the reviews here, my wife and I totally agree. Terrible management, some carers are great but on a whole, as a company, awful do not use them !! destruction to property by carers, inexperienced staff resulting in my wife in tears, turn up when they please, lying on care notes and take 10 minutes to provide care then leave but will still charge full amount agreed. AVOID AT ALL COSTS.
I think the main stay for me was a reviewer stated mondern day slave labour with their staff. Shameful.

Edit .. Caremark Wokingham and Bracknell have made good on all damages done in a timely manner.

"Bourmouth "

Amazing staff, in the office and outside. They work with my needs and 3 years later they are still with me best angency ever