"Horrendous Company "

If you have more sense than me and have checked trust pilot before ordering from this company, save yourself a painful experience and use a different supplier.
These guys are back in the stone age. Their customer service is non existent. They have an online chat that no one responds to, you don't get a reply from email and you'll be lucky if someone answers a phone. When you do get through on the phone, you're talking with an aggressive fella who has about as much phone manner as a golden retriever.
Got my matress 5 weeks after ordering, and it only took me reaching out to them 6 times without a single communication from them.
Just horrendous.
Could be so much better with a tiny bit of effort but I get the feeling these lads haven't the capacity for improvement. They would be better suited to selling matresses from the back of a van at the local market.
As I said, hopefully you've seen this before ordering. Good luck with it if not

"Great Delivery Service"

Bought 2 Mattresses on Mattress.ie and needed them delivered within 3 days, delivered on time and the delivery driver was so helpful, would recommend

"Old school customer service "

Agree with all the reviews highlighting lack of communication, very frustrating as a customer. The mattress I ordered is brilliant for the price, memory foam 12000, very comfortable and looks well made. Happy with the purchase 👍🏻

"Worse company"

Worse company ever !!
Don’t waste your time with these guys
Ordered a memory foam mattress online , after 3 days getting a call that is not in stock , choosed another type , agreed for paying in cash once it’s delivered , gave me 3 days and on the 3rd day I called them and they are telling me that it’s on the way with fastway, but I have to pay over the phone . If I don’t pay , I won’t get it next day )) or I had to wait for another 5 days for them to deliver themselves .
Good thing is that I gave up and payed more somewhere else but at least with amazing customer service and amazing mattress
Shame on you guys !!

"Very bad customer communication"

We have ordered a bed (frame +mattress ) and after few days we weren’t happy with the mattress and I was trying to get in contact with the customer service but never received an answer . It is extremely disappointing that we have to sleep on this mattress after paying 1k
Never order again from this website

"Shockingly bad customer service..I only wish there was a minus rating!"

I only wish there was a minus rating!! Online order, promised delivery today. No information or contact either way. I tried to use online chat but got no response, then I phoned to be told it was being dealt with by online chat, no point in 2 people dealing with the same customer. I told him I had closed the chat due to lack of response, he said he knew what the situation was with the order but he wouldn't tell me I had to re-open online chat. So I hung up to go back online, nobody there. Then I got a call from the same rude, obviously stressed man to tell me he didn't like my attitude and he cancelled the order!!!! I have no words except AVOID, AVOID, AVOID until they get someone who knows how to deal with customers!!

"Placed online order for a bed frame…"

Placed online order for a bed frame €620 including delivery. No update info on delivery - used online chat and told someone would contact me - that was four days ago 🤷‍♂️ Online account does not allow me to access my order or account details - i suggest avoiding this company and taking your business to a competent company.

"Very very bad .."

Very very bad ... dissapoitment...was order mattress ...adversise was 3-7 days delivery... wasn't come until i was start calling over..they send me like tennis ball wall to walk after nearly 4 weeks mattress come...what a crap...that wasn't mattress what i order.... anyway that mattress what i order wasn't for me but for old lady flooding victim who lost everything 😭.....and that's why this company make me really really really upset about everything .... NEVER NEVER NEVER NEVER AGAIN!!!!!!!!!

"Missing 4 x feet from one of the beds &…"

Missing 4 x feet from one of the beds & the bolts to hold up the headboard. One very disappointed child that can’t use the bed now. Contacted the company multiple times & they won’t answer messages. Have no problem taking cash & cash only prob because they don’t want a paper trail! You get no receipt on delivery either so no come back. Don’t bother ordering from here.. beds are only ok quality!

"I wouldn't recommend these ."

I wouldn't recommend these .
I ordered a double bed and no headboard arrived and it was even missing off the paperwork with the delivery driver
I had to chase it in a series of emails as phone calls and live chat go unanswered. Three weeks awaiting this headboard now ...
Give a wide berth