"Generally very helpful"

Generally a very helpful review of ECM if a bit canned. And, it started with Debra having a photo of me instead of her live feed. It might have been helpful to be warned in advance that I'd be having a new employee do the review, with an experienced employee observing/assisting. Also, Google Meet does not offer great screen sharing. The screen was extremely small and not useful. It did work for me to view my own pages on your website. Later Debra found a way to enlarge it so at least that section was visible.

I impressed with your offering and look forward to having your services.

"Poor customer service and does not get…"

Poor customer service and does not get back to you or listen to you

"Customer service not responding"

I have been with EarthClassMail for years and have loved them. However, with their recent merger, they do not respond to customer support via phone (the phone drops), chat (it doesn't work), email is useless because they are not reading it thoroughly and they will not return calls. I am worried about this company and their service is essential for me. If they cannot respond to requests for help, they will FAIL.

"I love getting my mail virtually"

I love getting my mail virtually. It allows me to travel without worrying about my checks, or my mail stolen.

"pricing out of control. once good,now a scam"

I have been using ECM since 2010 or so, as an American ex-pat in japan. It was once a godsend and now they know Im in the trap and leverage me. They used to have reasonable pricing and good service.

The prices are now 2x what it was monthly through nickel and diming you, but on top of that when you go to ship a package they really push you into something awful with an extreme price. No reasonable choice.

One time I pointed out to them one stack of biz cards can fit in a flat rate box as a way to get reasonable pricing $20 instead of $120 or whatever they claimed, I have no idea how they decide what packaging and price is acceptable but it will be really bad, for you, that's for sure!!

Another example, I got a replacement credit card i could chose awful first class mail for high fee or .prioroty/express for like 60.70 USD. This is a SINGLE PAGE DOCUMENT. When I get a friend to price shipping that item it's always now 1/2 or 1/3rd what ECM charges. They nickel and dime you everywhere. What was once a useful service at a reasonable price is now borderline scam where once they you are locked in with yuor address set to them, they know they have you. They charge whatever they want. Way way way beyond fair shipping prices. FEDEX is $20, similar for UPS on express. Fedex and UPS options on ECM were like 60 to 120 USD for a single page document!

"If you value your mail and your sanity, stay far away from EarthClassMail."

I opened up an EarthClassMail account a little over 2 months ago, and I have yet to receive any mail shown in my inbox. When I first signed up, I followed all of the directions and began forwarding all of my mail (and checks) to the ECM address. 2 months later and I'm still waiting on getting my mail. I've opened multiple support tickets with their customer service, who are absolutely useless and too incompetent to answer where my mail is in the ECM system. If you value your mail and your sanity, stay far away from EarthClassMail.

UPDATE: The issue was with ECM's PMB # (Private Mailbox Number) not being compatible with a lot of address senders systems. This may be a unique problem to their phoenix mail receiving location, but I'm not too sure. It took a while for me to figure this out on my own (no thanks to ECM customer support), and now I know why all my missing checks aren't showing up in my ECM inbox.

"If you don't care whether your checks…"

If you don't care whether your checks get deposited or lost. This is the company for you. It is pathetic this is a reoccurring issue. This should be a core competency.

"I have been using Earthclassmail for 10…"

I have been using Earthclassmail for 10 years for my personal and business mail, and feel that they offer an amazing service that is hard to find anywhere else!!

"A Real Lifesaver for Travelers and Nomads"

A wonderful virtual mailbox. The ECM Service reps are intelligent and professional. I’ve used the service for around 10 years, in total.

They do efficient mailings all over the world, if you need to get your docs fast. They’ll even deposit checks into your bank via their Checkstream service. If you have a problem or concern, it is addressed and resolved, so speak up.

ECM Is the wave of the future, and their service largely depends on customer trust. For independence while traveling, and for reliable service, I recommend Earth Class Mail.

"I'm the new Admin for the company"

I'm the new Admin for the company.

2 weeks ago, I found out on ECM billing record, that ECM continues to charge on the corporate credit card, which expired in 2019 (until I updated it)

Although this is ex-Admin staff's fault, ECM didn't provide alerts of any sort of expired (or upcoming expiry). This caused review of ECM charges being missed, and my company wasted $200/month on storage charges of ready-to-shred items (Christmas cards, junk mails) that were kept at ECM, for over 2 years. (about $4,000 !)

ECM charges are Monthly and Not fixed (unlike godaddy.com); there's no excuse in keeping an expired credit card number forever (easily be 10+ years)

I dislike ECM's reply to this issue. ECM passes the blame to payment rules and legal terms (about banks/processors behind the scene). ECM does not seem to think there's any apologies to be made.

I thank ECM for no stoppage in services.
But even if there was a stoppage in services, because the card expired, it is a consequence that's very acceptable. Customers should update, and before interrupted services being resumed.

Furthermore, any normal companies will at least send alerts to the companies, before service being discontinued.

Indeed, my company has this same cc expiry issue with AT&T. AT&T sent out Monthly notices with kind words -- for 24 months. Yes, it's shocking that AT&T is so persistent.
*but the ex-admin staff was so daxn lazy and didn't read or ignored all the AT&T notices.