"Definitely a scam"

Updated 1 January- I have provided the seller with all my details as requested for a refund and they’ve still not processed my money. Still waiting, hopefully …

Definitely a scam. I ordered in October and have been chasing up- I’ve received nothing to date. I just got a crazy email from them this morning - and they’re still trading. Don’t buy!!!

Dear xx

As a Polish manufacturer of Gravity Blankets, we have received information that not all of you have received your orders or have been refunded as per your request.

We believe we owe you an explanation.

In 2021, we signed a contract and gave exclusive sales rights to an outer company to run our sales platform within the UK.

Until November 16, 2022, the owner and operator of the Gravity UK online store was a British company called Lady Lime Ltd. This very company collected the money for your orders and as we have recently found out, has not fulfilled them so far. Lady Lime Ltd. is responsible for concluding the contract with you and at the same time delivering the goods.

On the 16th of November 2022, we have terminated our cooperation with Lady Lime Ltd.

We did all in our power to fulfil all the pending orders that got stuck due to the lack of settlements with the above-mentioned company with us. For over two weeks now we are tried to recover the debt from the above-mentioned company and at the same time lead to the shipment of your orders or reimbursements.

The owner and representative of Lady Lime Ltd. - Mr xx has deceptively promised that he will take of all the orders, he was supposed to send us tracking numbers, but the contact was broken and to this day we cannot find out what happened to these orders.

We are truly sorry as we ourselves are greatly also affected financially by this situation.

You can find all the contacts available for Lady Lime Ltd. we have gathered below.

We really hope you’ll be able to get through and get your goods that are in the UK in the hands of Mr xx and his company:



NAME: LADY LIME LTD.

COMPANY NUMBER: 14130505



REGISTERED ADDRESS:

128 CITY ROAD

LONDON

EC1V 2NX



TRADING ADDRESSES:

Kemp House

152-160 City Road

LONDON

EC1V 2NX

Best regards,

"Beware- extortionate hidden fees"

Pretend to be a uk company then hit their customers with huge vat bills from Poland. I ordered 2 blankets and mine comes to over £80. I will be taking them to a small claims court to get this back.

"The blanket never arrived and the company ignores all emails."

I ordered a blanket as a gift 5 weeks ago. There is no sign of the package ever getting delivered. The company has been ignoring emails for two weeks.

"Horrible"

Horrible company. Ordered in September and never arrived. Have been asking for a refund for months. They have repeatedly lied to me and won’t give me my money back! Don’t order from them!

Edit: interesting that there is always an excuse but still no solution given or even apology. I’ve asked for a refund many times now.

"Avoid!"

Don't buy thinking you can try for 28 days like they say on the website, we returned our blanket after it had been used for five nights and they refused to refund us.

"SCAM"

ABSOLUTE SCAM ORDERED IN OCTOBER NOW DECEMBER NO BLANKET NO RESPONSE FROM EMAILS. AVOID AVOID AVOID.

"fantastic blanket for adults"

fantastic blanket for adults. my sleep is much better than it us9to be.
good service and great product. will be recommending

"Fantastic blanket & superb service"

Fantastic blanket & superb service. I will be recommending

"Nice and beautiful blanket"

Nice and beautiful blanket. Great release for my autistic son. Recommend the shop and the product

"If it came on time it Would be 5*…"

If it came on time it Would be 5* review. Although It arrived late I find No words to give my admiration to its quality. My poor sleep improved severely🥳