"Jae from Resolutions Team was really…..."

Jae from Resolutions Team was really helpful and gave the best solution for our problem as soon as possible.

"Maria was very helpful and helped me…..."

Maria was very helpful and helped me understand a lot she was very polite and a doll to talk too

"Had an ongoing problem with our bill..."

Had an ongoing problem with our bill from Fluent. Finally was able to
speak with Joseph and he rectified the problem and made us happy. Thank you Joseph on helping us with this issue.

"Excellent company..."

They are always available when I have questions. We have been with them for 10 years and have never had any problems. Customer service is outstanding.

"I have to say Elli was very patient…..."

I have to say Elli was very patient with me. Took his time and was very good at explaining what needed to be done. Thanks so much!

"Update to my original review about Thanksgiving Day and Fluent..."

Thanksgiving day and my wife, brothers and myself were out to Thanksgiving dinner, when my wife's phone alarmed indicating that our Fluent alarm was going off. We rushed home while my wife disarmed it from her phone. Upon arrival, the panel indicated that the back door was open. It was not. I went and bought batteries and changed them. No help. I took one side of the sensor loose and held it against the other, still indicating door was open. Called tech support to inform them that i appeared to need a sensor, and they gave my wife some BS about how since the sensor was installed by Vivint and they had reprogrammed it, there ws nothing they could do but sell me a new sensor for $50.00. We then contacted service support again and asked why they were not responsible for the sensor since they had acquired all the Vivint customers in my area. They had even upgraded the panel after they acquired Vivint. I have also had 3 or 4 smoke detectors go bad and Fluent has charged me 50 dollars apiece for and i have installed them. One time I had a broken wire and it took Fluent 3 weeks to get a tech to come in and repair the broken wire. It appears to me that Fluent doesn't want my monthly fee for monitoring and they are trying, and have suceeded, in forcing me to look for another alarm company. Pity tho' I have been a customer of Vivint/Fluent for over 10 years. Seems to be a very poor customer service and you're on your own as long as you mail the monthly monitoring fees. The customer is not important, getting all the dollars you can from the customer is what is important it seems to Fluent

This is an update on my review:
I received this update from Fluent
Reply from Fluent Home

A day ago
Hello Bobby,

Thank you for taking the time to share your experience with us. We are saddened to hear of the issues you encountered with our service and we understand your frustration. We would like to take this opportunity to apologize for any inconvenience caused by the delay in resolving your issues.

We take your concerns seriously and would like to investigate further. We encourage you to reach out to us at (855) 438 6500 to discuss your concerns and see what we can do to make things right.

Thank you for your feedback.

Now, I had already taken Fluent's last "pass the buck" email as a last effort on their part to pacify me so I called the Fluent Resolution number that the lady had sent me and informed me to call. I spoke with a gentleman who asked me problem and when i told him what it was, he informed me he would send me a new sensor for free, and in the same sentence, he informed me it would cost me $29 for shipping. I thought that is a lot of money for shipping something as small as a sensor, but in order to stop this and get my system back running correctly and since this was the only offer I had gotten from Fluent even expressing that they cared whether my system worked or not, i agreed to pay the 20 dollars.
He actually billed 21 dollars to my act.

Then I got the answer from Fluent that i posted above informing me that they really cared about my concerns and wanted me to call the number they provided and discuss my concerns. I thought I would call and see why I had to pay a shipping fee of 21 dollars for such a small item. So, I called Fluent and got their recording informing me that i needed to push 1 thru 9 for whichever assistance I needed.They had not furnished me a extension to call, so I pressed the number for tech support because I figured they would be able to point me in the direction and/or person i needed to speak with to discuss my concerns about my problem. I spoke to a gentleman who's name was JL. He kept asking me if i had received the sensor because he was tech support and if I had not gotten the sensor, he could not help me . I explained about the message I had gotten from Fluent wanting to discuss my concerns and he informed me that he was only tech support and could not assist me with my concerns. So, once again, It appears I to me that Fluent just wanted to pass me off to someone else. I don't understand Fluent's approach to customer service. This should not be this difficult.

"The friendly experienced staff..."

The friendly staff, competent knew exactly what was required to get the request completed and up and running..

"Very thorough and provided good tips…..."

Very thorough and provided good tips for different aspects of my system

"Fluent has always been helpful in…..."

Fluent has always been helpful in resolving any issues that arise

"Profit over People Beware..."

A Fluent Rep gained entrance into my elderly dementia mothers home and sold her a alarm package. A month later she was moved to an Assisted Care Center for her dementia. The first time I called Fluent to cancel the service and to ask ethically how could they sell this to a person clearly not competent. They hung up on me. The second time I called they asked for the POA which authorized me to act as her agent. They said they would get back with me. Never did. They continued to bill us even after a stop payment was issued by changing a letter in the funds request. Yesterday I got a bill again. This is a company who preys on the elderly and places profit over people. Beware.