"Customer service rep Dave Clark was…"

Customer service rep Dave Clark was very helpful in getting a service order request completed in record time. Thanks again .

"I felt taken advantage of"

I felt taken advantage of. The salesman did NOT tell me the length of the contract which was 5 YEARS!!! during his presentation. Just a lot of quick talk and when it came to sign I agreed but still not realizing the length of the contract and yes my fault. But upon later realizing this I was outside the 3day cancellation time period which that is not enough time to know how well something like a security system will be...red flag...but my house was broken into prior and I clearly needed one...but not to be locked in 5yrs. If I had know what the length was I would have DEFINITELY objected. But the fast talk and urgency to get me to sign up got me. So needless to say in order for me to cancel I would have to pay for 80% of the full term of the contract. Now that is just ridiculous!!! Who would agree to pay for a service that you will no longer have. Clearly this was written in a way so that they get paid either way and the customer is stuck with a service that they don't want. The equipment does not work well constant connection issues...delays in notifications. And I have fiber internet so my speeds are fast. When they installed the doorbell chime inside my home no longer works. And I have told them about it and one said it couldn't be done and another said they would have a tech call...nothing. I don't like their service and I desperately want out but I can't get out cause I don't believe in throwing money in the trash. They are what I call a corporate mobster...as once your in your in and there isn't any getting out and if you do your gonna pay...so here I am paying for service I DO NOT WANT...SO PLEASE STAY AWAY!!! I feel if a company believes in the quality of their service they would offer outs because if they were good then people would want to get out...but since that is not the case they lock you in after 3 days and your stuck whether the service is good or not. I very disappointed with this company and have made it my mission to tell as many people as possible to STAY AWAY!!! LEARN FROM MY MISTAKE. IM STILL SERVING A 5 YEARS SENTENCE WAITING FOR IT TO BE ALL OVER...

"Have had the fluent system for over 4…"

Have had the fluent system for over 4 years and they will not fix there piece of sh.. cameras since day 1. Always get a run around. Pay $76 month for years and they give 2 sh...s!. Been calling them for months. No one returns phone calls. Stay AWAY from this company!!!

"If I could give a NEGATIVE 10 for this…"

If I could give a NEGATIVE 10 for this company I would. Complete SCAM!!!!!

"If I can give Fluent Home ZERO stars BUT Jasmine gets 5 Stars."

If I can give Fluent Home ZERO stars, I would.

I made the mistake of signing on with Fluent at the end of February.

I changed my mind due to the many negative reviews regarding this company.

After having cancelled within the 3 day period for Right of Recision, I had Fluent send a technician to remove a Smoke Detector and two Glass Break Sensors.

The technician was to arrive within 5 days. He never showed. I called Fluent to explain the situation. Another Technician was sent.

THIS technician removed the Smoke Detector and 2 Glass Break Sensors.

Needing Fluent to cancel the credit account with FORTIVA which was used to pay for the equipment, Fluent could not cancel THAT account due to their claim only ONE Glass Break Sensor was removed and I was responsible for the OTHER Glass Break Sensor.

Claiming "miscommunication" between the technician and Fluent, the Technician said he only removed ONE Glass Break Sensor. When, in fact, both were removed.

Fluent held my FORTIVA account hostage by telling me I had to pay $100 for the "missing" Glass Break Sensor or I must come up with the "missing" Glass Break Sensor.

Since I did not have the "missing" Glass Break Sensor, I have to pay $100 for equipment I did not have, could not "come up with," and was needed to close the FORTIVA account.

If anybody EVER does business with Fluent Home, you are making a terrible, terrible mistake.

This company is the absolute most dishonest company I've ever dealt with.
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An update on my situation. I reached a final solution with Fluent Home regarding the $100. Due to the tremendous efforts of a customer service representative "Jasmine" who reviewed additional evidence that supported my contention, Fluent agreed to return the $100 to my bank account.

I cannot say enough good things about the efforts of Jasmine in regard to providing a positive conclusion to my issues with Fluent Home.

"Stay away from Fluent!"

Fluent wasn't bad when we first got it years ago but their service has gone down hill within the past year or so. We started having trouble with the control panel not connecting to service in early December of 2021. After finally getting someone to help over the phone I spent several hours on Christmas Eve with one of their telephone service people trying to resolve the issue but it remained broke. I was told that they could get someone out to look at it in 3 weeks. On January 13 the technician showed up without his laptop and was off no use. When I called to get another technician out I was told there was not one available until the end of March. My contact ends in April and after tons of phone calls and headaches I told them that I planned to cancel so since I couldn't get assistance until then that they could just cancel it now and we'll both walk away. They refused to do so and have continued to draw money without any intention of refund even though they know their system is down and that it couldn't be repaired until the end of the month. Instead of admitting that they're at fault and ending it cleanly they showed their true colors of a sleazy, poor company who cares nothing for the people who support them. I've read all the over negative reviews, there's a lot them and I can attest that they're all correct.

"Trash company don’t sign with them the…"

Trash company don’t sign with them the will steal your money I have bad experience with them

"I hope you'll benefit from our advice."

I hope you'll learn from our experience, do your homework before signing on with anyone, and never, never, never give Fluent your business.

We signed up with Fluent in our Edmonton condo. From beginning to end we had nothing but trouble. The alarm either went off or threatened to go off without cause. It obviously distressed our neighbors. When we complained to the company, they pooh-poohed our grievance, and even tried to shift the blame onto us. Worse, they ordered an inspection of the problem, and insisted we pay for it. They also told us to buy extra, unnecessary equipment--at our expense.

We moved and asked them to release us from the contract, or at least offer a decent discount, given our troubles with them. Denied. A supposed "I'm as high as you can go in the company," fellow named Dave told us they'd sue if we refused to pay.
wrote to head office, API, in the hope that someone there might create some goodwill, but guess what, no response.

I have nothing good whatsoever to say about this company.

Robert Hunting

"Don't Fluent Home for your security needs!"

Don't use this company!! I recently moved my parents to an Assisted Living Facility. Fluent refuses to release them from their contract without "Proof" that they can no longer live alone in their home. This is illegal and none of their business. I provided Fluent with a letter from the assisted living stating the dates they'd moved in and Fluent still demands a reason for why they are no longer able to live alone in the home and refused to cancel the contract without an explanation. This dispute is ongoing. Don't use Fluent Home for your security needs!

"I would give 0 stars if I could"

I would give 0 stars if I could. I moved and tried to cancel my contract. They said I had to wait until the end of 5 years, which was a couple of months later. I called then and they said they needed 2 months to cancel it. I waited, and heard nothing. I called again 3 months ago, and they said someone would be in touch. I called today and was informed that I had to give them 2 months written notice. Which I have now done, but will end up having to pay 10 months of extra premiums - more than $600. I was told that the requirement for written notice was in my contract, and they were not required to tell me that when I called trying to cancel. What an incredible scam!!! I am very angry.