"Scammers & Theives AVOID AVOID AVOID"

Same story as many on here. Goods ordered and no updates at all until 2 weeks later I spent 2 days trying to contact multiple times via email, online chat and phone.
Their voicemail wasn’t taking any more messages, presumably as it was full of angry customers enquiring where their goods were.
I finally had a response saying the goods would be late but with no set time that they would arrive.
Cancelled and sourced from a reliable supplier who delivered very promptly.
Still waiting for my refund more than 4 weeks later, and surprise surprise if they bother to answer at all, usually not, there is only vague assurances that the matter has been passed onto their accounts team.
Have asked for the accounts team to contact me directly, still waiting.
AVOID

"Scammers"

Waited months for an order that "just does not have a delivery date yet".

A refund was arranged 3 weeks ago, allegedly. They are not responding to emails now and I have to raise a dispute with my credit card company.

Please avoid this site.

"AVOID DO NOT BUY"

AVOID! Wish I had read the reviews here too. No customer service. Dont respond to emails and calls. Couldnt deliver but still not refunded after 14 days. Our order was to tile around my in laws bungalow, as my father in law is dying from cancer. They are a terrible company who are scamming customers. Do not buy from them

"AVOID at all costs!!!"

I ordered from "paving superstore" on the 10th November, where the delivery timeframe was 5-7 days. 20 days later and my slabs had still not arrived so I requested a refund on the 30th November. Despite contacting Ben Read (accounts manager) and Bruce Read, the MD, numerous times regarding the status of my refund, details have still not been forthcoming. Ben will ignore customers completely and not respond, whilst Bruce will generally respond, but refuses to answer legitimate questions with regards to the status of my £2068 that he is now holding illegally, and is extremely elusive and evasive with his responses. At present, they have a deadline of 29th December to issue a full refund or court proceedings will be filed the same day and my money will be recovered via legal avenues. As you can see from the Trustpilot reviews, this company is now flagging reviews that they deem harmful to their business in a desperate face saving exercise. It is quite clear this company is in serious trouble, and I strongly suspect they've gone bust. If you don't want to be ripped off avoid at all costs

"SCAM COMPANY- AVOID AVOID AVOID!!!"

Ordered £2k worth of paving slabs through this company, promised delivery with 14 days- no updates, no email responses, blocked us on social media so we couldn't make contact, no one answering calls... absolute shambles.

THIS IS THE WORST COMPANY I HAVE EVER HAD THE EXPERIENCE OF DEALING WITH... ABSOLUTE SCAM, NOT LEGIT DO NOT ORDER THROUGH THEM.

WE ARE STILL WAITING ON A REFUND- ORDER NUMBER 3005727 !!!!!!!!!!!!!!

WILL BE REPORTING TO TRADING STANDARDS, I SUGGEST EVERYONE ELSE DOES BEFORE THIS COMPANY GOES BUST!!

"This is a scam"

This is a scam! We purchased sandstone that stated was in stock 2 weeks later we recieve and email to say unfortunately not in stock until december.
We requested a refund as the job was alresdy being done. We chased and chased for the refund to be told it was an isue with paypal.. very odd to he honnest phoned back to speak to a lady who also said all she was dealing with is refunds. Seems this company is in financial trouble. Luckily we bought on a credit card who got our money back was over 2k. AVOID AS YOU WILL BE CHASING YOUR MONEY! NOT ONE GOOD REVIEW!
Order number- 000007911

"Wish I'd read reviews sooner"

Wish I'd read reviews sooner. Promised delivery failed to arrive and no timescale on when I'd receive it. Cancelled order and told 2 weeks for refund, still waiting now from 13th November. You can never get hold of anyone on the phone. Went to Nustone in Warwick great customer service and delivered on time.

"I’d rather give this company minus 5…"

I’d rather give this company minus 5 stars.
We placed an order on 3 August, expecting delivery within two weeks. Nothing. We were given so many excuses that we cancelled the order in September. Thereafter, Despite emails and phone calls to Ben Read in Accounts and his father, the MD, Bruce Read all we were given were excuses fobbing us off about their system and the problems they were having with PayPal.
We were finally reimbursed this week after 4 and a half months of hell with this company.
ON NO ACCOUNT HAVE ANY DEALINGS WITH THEM.

Despite your reply, I still wouldn’t have any dealings with you. I’ve checked you out on Companies House … enough said.
I

"Avoid this company…."

Still haven’t received my goods I’ve paid for, steer we’ll clear of this company, they’ll fob you off with stock responses……this latest response I’ll have to wait into the new year for delivery, but no firm date….that will be over 3 months of no product, you’ve been warned if you use this company

"AVOID"

Avoid at all cost. I ordered Paving slabs, and then was told after two weeks that they were having problems deliveries. I believe there was no intention of delivery and just wanted the sale. I then requested a refund which I still haven't received after three weeks. After contacting them they are now ignoring my messages

Update: It's been 6 weeks, I haven't received my Paving nor have I received a refund which I requested on the 20th November. They a re now ignoring my emails and phone calls.

STAY AWAY FROM THIS COMPANY