"Do not use!"

Do not use!! Wish id looked at the reviews before using. Paid for my patio slabs and given no delivery date after weeks of chasing. Now trying to get a refund but no phone pick up or response. Very frustrated and upset

"Horrendous company"

Horrendous company. Delivered chipped tiles. Complained but it wasn’t reported inside 7 days (I couldn’t book anyone to lay them until they were delivered). Had to purchase more to replace the damaged ones. For a whole week their payment system didn’t work. Then having successfully paid over 5 weeks ago I spend hours on the phone every day for them not to answer. Person I was talking to has now left the company. This place is in trouble. Real trouble. DO NOT USE.

"Avoid at all costs"

Took my order for £850 but did not deliver my slabs. Only when pressed they came up with the weakest excuse of 'a technical issue our end, which we are looking in to' and couldn't supply my order, but would I like to wait till more comes? The slabs I ordered were end of line stock, so, no thanks! I pressed for refund, they say this can take up to 14 working days to process then 3-5 days to clear. So many weeks after order, no paving slabs, no refund and its clear from other reviews that others have been given the same treatment. My patience is exhausted, so I'm contacting my credit card company for a refund.

"Do not use. Appalling company."

Do not use.

Paid £884 for paving slabs on 31/10/2023 but because they couldn't provide me with a delivery date, I cancelled ordered and requested a refund. We have been chasing this refund for over a month. False promises by the limited staff who work there. Now going to attempt to claim money back from bank and also contact the Financial Ombudsman for advice and Trading Standards to report this dishonorable company.

"AVOID AVOID AVOID"

If there was a minus star rating they would get this. Do not use this company, use so many excuses why your delivery hasn’t arrived, why they can’t refund you and that’s when you can get a response. I’ve had to raise a dispute via PayPal after 8 weeks of them promising delivery and a refund. AWFUL COMPANY.

"Avoid - Breach of Consumer Rights"

AVOID THIS COMPANY.

We have made a payment, and the goods never delivered. The refund is not given back to us still, it is after 14 days of contract.

Failure to deliver within a reasonable time and after the agreed deadline is a breach under the Consumer Rights Act 2015.

Time is essential, and we are also raising an official complaint to Trading Standards.

The owners are not responsive.

"Incredibly Frustrating Experience!"

Would not touch this firm with a ten-foot barge pole! Block paving was ordered, delivery date set and paid for through an order from the website. I then had no further correspondence regarding the delivery. Thinking this irregular I then followed up on what was happening with my order and was told there was no delivery slot available and to wait to hear from the transport team. 2 weeks later and no communication from said department. Another conversation with support only to be told to either wait for transport (again) or be refunded. I chose the latter and I am now being told (after yet another support call) that it could take up to 14 days for them to refund me my money. I must say it's been years since I have been given the runaround like this! What an incredibly frustrating experience!

"order 000008156"

order 000008156
order over 1 month late and no communication, can't get through on the phone..nothing? I note reviews are suddenly plumeting and Im worried as have spent a lot of money with this company.. Happy to update this review if somebody would take the trouble to talk to me and tell me what is going on...

"Terrible service and possibly malicious intent."

Much like some of the other complaints, I was promised delivery in 7-10 days over the phone and on the website product listing. After 10 days and repeat calls with no answers, and promises of call backs not fulfilled, I cancelled the order and was promised a refund in 3-5 working days. That time has passed and no refund, just logged issue with Paypal.

Something is seriously wrong with this company.

"AVOID THIS COMPANY!"

AVOID THIS COMPANY!, REVIEWS ARE TRUE! We don't usually write reviews, BUT on this occasion the need is a MUST as we also have been scammed!
We ordered over £2k of slabs in September only to be told when I phoned them in October that we are needing the slabs delivered last week of Oct. They said they are having issues with transport, issues with the system, issues with this and that... They later said we can a refund on the day my workers were arriving to do the job......! No apology, nothing, The director did not call me back when I asked for one. I emailed and called numerous times with NO satisfaction from them whatsoever! I finally spoke to Bruce (director) only to be told accounts are looking into it, one week later nothing, Later got a reply from him saying to get a refund from either Paypal or from my bank! Simply awful service to say the least. DO NOT BUY FROM THIS COMPANY. No stars from me! We paid via their payment system linked to on PayPal. We didn't pay on PayPal but on debit card, now trying to get money back that way. We had to turn away our landscapers as we have no work slabs! They are out of pocket and we are out of money too! Really upsetting and seriously thinking of reporting this company to Watchdog if we don't get a refund!