Paving Superstore

Construction & Manufacturing
badge Company profile claimed
831 reviews
Overall Rating
Customer Reviews about

Paving Superstore

Write a review about www.pavingsuperstore.co.uk
Show Reviews

Mike Burns

1.00/5.00

"Major issues with (non) delivery"

I read the reviews and the delivery issues but thought I would order in plenty of time, but still was left disappointed.
Firstly it says free UK delivery, I live on the England/Wales border near Wrexham and was charged per pallet, obviously Wales is not in the UK.
My order was pending for a week, and then after a 2hour wait to talk to someone, was told my order was being picked up the next day. I received a call saying that the delivery to me was going to be the following Wednesday (another week delay), so I ordered a forklift and booked the labour (4 pallets of flags to move). Despite numerous calls on the Wednesday and even being told ‘we can see it being loaded now and will be with you in the hour’ it did not arrive. Thursday pretty much the same, more excuses and no delivery, and was then promised Friday before 10 after explaining the fork lift was off hire by then. It arrived at 11.00 and fork lift was gone, and the delivery driver had a broken pallet truck.
I ended up with the cost of 3 men’s time for 3 days and a hire of a forklift for no reason.
It is no point the company blaming the delivery company, they employ them and they are accountable.
The product and cost is fine, the actual delivery and communication is nothing short of shocking. Don’t do what I did and ignored the reviews, pay a little more and go elsewhere.

18/04/2021

Mr Raimonds Mamonovs

1.00/5.00

"My order was nearly two weeks late"

My order was nearly two weeks late. When it eventually arrived some of the slabs were broken. Customer service was poor, nearly 2 hrs on the phone before I could speak to someone. Very disappointed!

17/04/2021

PAUL

5.00/5.00

"Prompt service"

Prompt service

17/04/2021

customer

1.00/5.00

"Only half the order turned up"

Only half the order turned up, I was told the rest would follow by the end of the week, it did not. I phoned Paving Superstore they told me it had been dispatched and I should talk to the delivery company. After several phone calls with the delivery company (who I would also give one star), we established the 2nd half of the order had not been dispatched. Phoned Paving Superstore back and they denied that I had already phoned them, said ‘this is the first I’m hearing of it’. I still do not have my order and my builders have moved onto a new job because they did not have the materials to finish the job.

17/04/2021

Sarah Bowen

2.00/5.00

"Rowlingson Swing Seat"

I ordered a Rowlingson Swing Seat for my garden. When it eventually arrived it was missing all the metal components including hanging chains and fixings so I had to call to organise these to be sent. I waited 90 minutes for my call to be answered and they agreed to send out but not on a quick delivery despite this being their mistake. The chain arrived and was the wrong size so I ended up going to B and Q to buy new chain as I couldn’t face another 90 minutes wait time to speak to someone.

17/04/2021

Keith Davies

4.00/5.00

"90%Happy with load.couple of breakages"

90%Happy with load.couple of breakages. Delivery driver a nightmare. Rang the company said they would ring a hour before. They never and left me in the mire.

17/04/2021

Benaudriee Ennin-Croft

5.00/5.00

"good website well thought out A+"

good website well thought out A+

17/04/2021

John

1.00/5.00

"Poor Stock Control"

Slabs were ordered and were listed as being in stock, and then an email was received from the courier to 'confirm' delivery. However the slabs were then out of stock and three weeks later they have still not been delivered.

16/04/2021

Mr Aggarwal

2.00/5.00

"Good product .delivery poor"

Good product .
I have 2 orders , the first eventually arrived after 2 weeks .
The second am still waiting , even after chasing , now day 16

16/04/2021

Thomas

4.00/5.00

"Decent"

Took a while to turn up. paving is good quality though.

16/04/2021
Built for truth-seekers. We collect real reviews so you can find reliable businesses fast. Share your insights—help the next person out.
© 2025 - All rights reserved

Latest from the Blog

--