"I did have issues with over charging me…"

I did have issues with over charging me on delivery by £40 but I did get a refund, but they did say as a gesture of good will ! I was never due the amount so I don’t know why it was a gesture of good will, the amount should never have been taken when I only authorised the invoice total

"Having spoken on the phone to a member…"

Having spoken on the phone to a member of your sales team, I decided to go ahead with my purchase and hope the delivery estimate to your store and to me is correct.
I look forward to the arrival of my Arbour.

"Absolute shambles"

Absolute shambles, paid the asking price in full for a playhouse, several weeks after paying they asked for another £59 stating their supplier wanted more, so I paid it, was sent an email saying it would be dispatched at beginning of April, after i emailed 2 days ago I'm now told that due to a covid outbreak they can't dispatch until beginning of may, funny thing, I checked for covid outbreaks in UK and there have not been any. Very bad experience, never again

"VERY BAD CUSTOMER SERVICE AND…"

VERY BAD CUSTOMER SERVICE AND DELIVERY!! I have been waiting on the call for 2 hours and I have been given false Information about my order! They have told me my order has been delivered to my address but that is INCORRECT!

"I have twice been asked to submit a…"

Although there was quite a delay in getting my patio I am very satisfied with the product now that it has arrived. Very good quality and well packed.

"Very poor service"

Very poor service. Took 3 weeks for delivery and only achieved once I had chased. Each telephone call took 1.5 to 2 hours to get through and then I was given false info twice. I was promised call backs which didn’t happen. Told delivery dates when the patio slabs weren’t even with the delivery company.
No criticism of the actual product but very stressful experience.

"Good service and a quick refund for…"

Good service and a quick refund for damaged items, decent service. Very slow response on telephone customer service but the chat facility was much better. Overall fine

"Good product and service."

No problems. Smooth process from order to delivery.

"Excellent service."

Excellent service would highly recommend and would definitely use again..

"Very simple and great value"

Very simple and great value