"2 weeks for a refund"

Ordered some paving slabs, I didnt see it was on back order so need to cancel it. I was told to pick something else or it will take 14 days to get my refund! Only took a second for me to pay you
REPLY
Clearly marked was in your smallest type set! My mistake does not give you the right to start trying to sell me other products I dont want and then because you failed tell me it will be 2 weeks before I get my refund. Any company that give out incorrect information and are rude deserve 1 star. Now lets look for other places to warn people

"Order to delivery with no problems at…"

Order to delivery with no problems at all.

"What makes a good supplier is not…"

What makes a good supplier is not necessarily getting everything right every time; having a great customer services team is far more important. Unfortunately, these guys were let down by their carrier but pulled out all the stops to resolve the issue.

"Porcelain pavers in sale"

Porcelain pavers in sale. Very good quality. Helpful friendly staff to answer questions. Great delivery with helpful driver. Would use again

"Speedy delivery to the door well packed…"

Speedy delivery to the door well packed and all parts there. Good quality item at a fair price as I compared across several outlets for the arbour.

"Awesome - must buy from pavingsuperstore"

Easy to use website - loads of choice. Nice to buy within Yorkshire too. Thank you. Order arrived fantastic!! Lovely quality.
We do need to buy some artificial grass in the next few months so won’t be shopping anywhere else. Thank you!!

"Can’t fault it really except a little discrepancy of information"

Can’t fault it really, good stock, good communication and helpful customer service. The only thing why I haven5 scored 5 stars is a little discrepancy on delivery. On main website it says delivery will be done by a truck with tail lift etc including pictures of a typical lorry delivering it. Well, when you get a confirmation email after you have purchased it then it says you should be equipped with unloading equipment/plant due to very heavy load. I have contacted customer service and a proper truck turned up with a tail lift. But this is something it should always be provided...who has a tele-handler or a forklift at home?? so a bit of confusion there but other than that all good thanks

"Poor customer services"

Poor customer services - emailed them twice and they never responded. Items were broken on delivery and driver would not wait for me to check them.

"Dreadful delivery"

Dreadful delivery. Promised 3 times and even the last time was not in the time envelope promised. Appalling response from the director. Inaccurate in his facts and taking no responsibility for the bad service

"Great service"

Great service, great product