"Fitters are fabulous Communication terrible"

I placed an order for new guttering and facias through the salesman who was most friendly. I was advised fitting would likely be 6 to 8 weeks. That was August and never heard a thing so early December tried to ring the company but no reply tried 3 more times and still no answer finally got an answer on the 5 attempt and out of the blue was told we can fit it in January, but, if i had not rung up would i have got a fit in January, Not to sure on that and was starting to think what have i let myself in for. However i have to say that the fitting team and Scaffolders that turned up were fabulous very Chatty and friendly. Got straight on with the job and i am extremely happy with the finished job. Cleaned up and took away all the waste. Ive given a 5star rating because of the fitting guys and the standard of fitting but the communication from the company needs to be improved.

"We had a new front door fitted"

We had a new front door fitted and a couple of glass panels replaced they were very efficient and professional. They done a really good job. And left the place clean and tidy

"Avoid customer service dreadful"

Had a front door fitted and all was well at the time so ordered a back door which was fitted dreadful complained to to them and they sent someone out who looked at it and agreed it was in need of sorting out and said would arrange someone to come out in the mean time the front door started to crack on a panel so contact again and they said when they come to sort back door and will look at it a gentleman came out said he was just to reseal back door only but needed more than that he looked at front door which they accused me of painting black but order paper work states black door after going backwards and forwards with them they agreed to replace front door panel but back door went on for 7 months before they final agreed to sort it out they do not get back to you if you call them but say they will they will put the phone down on you when they know who is calling they don't care about customer service they are a disgraceful company avoid at all cost
When ordering doors a canopy was ordered as well but after the service I've cancelled the order but they refused to refund the deposit they just do not care at all about customers if I could give less than one star I would

"A satisfactory experience."

Overall the work carried out was to a good standard, and the guys that came to do the work were polite, friendly and professional.

The only issue with the company was when it came to them actually coming out to do the work. The first two appointments were cancelled resulting in me having to book a little more time off work than was necessary. If it wasn't for this, I would have put a 5 star review.

On the whole, the experience was satisfactory, the work done was done well and once started, done quite fast.

"Just had 8 windows and a door fitted …"

Just had 8 windows and a door fitted all in a day 2 fitters more than happy with the result old windows taken away all the dust cement etc all cleaned everything now brand new spotless really tidy finish on all the seals 🙂🙂🙂🙂🙂

"Excellent from start to finish."

Excellent from start to finish.
Beautiful windows and door.
Cutting out noise from the road and also saving on my heating bills.
Would 100% recommend👍

"Brilliant crew!"

Brilliant crew, did an amazing job and so fast. Would recommend these guys to anyone!

"Bit of a problem to start with but…"

Bit of a problem to start with but finally was started and the lads were punctual and did a great job. Even offered to clean up after.p

"Windows"

We are really pleased with our new windows. Excellent service. Would recommend to anyone.

"Excellent customer service"

Excellent customer service, all work was carried out cleanly by the two workers that came out, we are very happy with the patio doors they installed they look fantastic. Would highly recommend.