"Absolutely awful customer service"

Absolutely awful customer service, took 5hrs to get through (thank goodness for headsets) then promptly hung up 3 seconds into the call. DO NOT RECOMMEND FOR CALL OPTIONS. WILL EXECUTE TRADES AT 0 DTE grab your cash and split saying it “was risky” STAY AWAY from WEALTHSIMPLE

"Service POURRI"

Service POURRI, POURRI, POURRI.Depuis plus d’un mois que j’essaie de les rejoindre pour un problème de négociations de fnb avec l’application. Chaque fois On me met en attente presqu’une heure avec des messages uniquement en anglais puis soudainement ils raccrochent.
Avec le courriel, quelqu’un a répondu après 8 jours mais rien n’a été réglé
J’ai soumis un commentaire d’évaluation à leur département de service mais sans aucune réponse.
J’ai dû me résigner à vendre chacun des titres et à fermer les comptes
Dommage, leurs produits sont excellents et plus flexibles que ceux des banques


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"Could be less pleased with Wealthsimple"

I can't even open an investing account. In fact after I submitted ID, it just locked my account for no reason, I am of age🤣

The ID check sucks, and there's a million ridiculous hoops to jump through. I get it, but the system doesn't even work properly so.

"Horrible service... and withdrawal takes over two weeks"

HORRIBLE CUSTOMER SERVICE.... and on top of that I am trying to withdraw my funds and it's been over two weeks and still nothing...

"This company is fraudulent and complete…"

This company is fraudulent and complete scam. Why government hasn't shut them down, who knows. Here's my experience with them. They reported that the investments made 7% but after looking at the monthly report, they took 5.5% of that 7% leaving me with 1.5% , less than 25% return on my money. Crypto was same, after looking at the monthly reports see they were taking 50% in fees from buying and staking. The "fine print" fees are insane and objective is to line their pockets not take care of your interest. Stay far away from this company.

"Great for Do-it-yourself finances"

If you can self-direct your finances, their service is very smooth. I have their invest, cash, and crypto accounts. I haven't had much interaction with their customer service since I usually refer to the articles on their website (which are very well-written and clear). Their app is also better than their desktop website.

"They do not return your money"

They do not return your money. They are simply thieves.

"Trying to contact someone is a…"

Trying to contact someone is a NIGHTMARE. You get a hold of someone either through chat or email and it takes three plus days to hear back. Chat? Forget it. They say you'll be transferred to an appropriate agent and you will be waiting for hours and the person never comes through. I've been waiting three days for an email back about an email that was sent at the beginning of December regarding an FHSA and RESP withdrawal, and I still haven't heard back. RIDICULOUS

"Not able to talk with an agent after 3x…"

Not able to talk with an agent after 3x 40mins of waiting. They hung up on me 3 times in a row!! Very bad company do not touch this!!

"You can put your money in but you cannot take it out"

I found Wealthsimple by recommendation, and I thought I found the perfect company for my purposes. I just want to buy some Bitcoin for my grandkids to have when they are older. At first, it was all working fine and perfect and when I was putting the money in Wealthsimple everything worked like a charm. Now, when I wanted to take my Bitcoin out of it to store in my wallet, everything suddenly stops working. 2FA stops working, then I get locked out of my account. I called them several times and every time they say they will fix it but they never do, and I cannot access my account. Is this done on purpose? Is Wealthsimple even a legitimate company? I am growing concerned for my money.