"non-existent customer support"

Opened a support ticket 15 days ago. Got a call back today, missed it, now I'm stuck on hold trying to call them...

You cannot do chargebacks through the mobile app. This basic functionality needs a phone call like it's the 1990s.

"Lost all my money"

Lost all my money

"I don’t like the execution orders for…"

I don’t like the execution orders for previous days some times does not end for the current day , then continues to execute the next day. Maybe a glitch. 27 sept 2023 about 1045am executed order from previous day. Had it happen another time before too.

"Terrible customer service."

Wealthsimple has terrible customer service and doesn't value their clients. You will wait days to get a response from an agent and they are continually changing the ui and format which is a nuisance. When you finally get use to where everything is they move it again. Makes no sense they'll pay ppl to do that crap , but not reply when a client needs help.

"App is outrageously slow"

The app is slow and hangs frequently.

Every update is a gamble whether it will improve the app or slow it down further. The latter, sadly, has proven to be more likely.

Moreover, as an investments service, it is outrageous that it offers incorrect calculations of profit (gains) & loss.

"Awful user experience"

- Charged me currency conversion fee while still on subscription
- Cannot submit a selling order
- system constantly has errors fixing the available shares to trade
- non existent customer service line, nobody ever picked up nor called back
- money withdrawal takes so many days for “risk management” purposes

"TThe worst platform ever!!!…"

There are too many things to be addressed here. They are the worst platform, especially if you are a digital nomad or planning on spending a part if the year overseas.

"Customer service is nonexistent"

Customer service is nonexistent. Money was stolen from my cash account and Wealthsimple has done nothing than waste my time. My money is also still missing.

"Sarthak will give your money to other people."

Ok, so I do not have a WS account, and never have. For the past 2-3 years they have sent me emails at least every month asking for me to update my profile info. I tried to ignore it. I tried to stop it. I tried to contact them in every way possible. This a.m I got an email stating that they were going to send me more than 26K out of "my account" So if I was a dishonest person, someone out there would be short 26K. The reps name is Sarthak. If Sarthak is your rep, you ought to run quick!!!

"Pure trash!"

Pure trash!

You guys are joke.

Customer support is Mickey Mouse one.

You are a bigger cartoon company than Disneyland.

They stole my money!