"Easy to set up"

Easy to set up. Personal advice available from a human being. Cash transfers very simple. Good app. And best of all, I am 8%up.

"Garbage customer service"

Garbage customer service. Good luck getting any help at all in a timely manner, email or phone. Phone calls just get hung up on after 30 mins of hold, they dont even give a callback option (which they should do if theyre “so busy”). As for email, well its been 5 business days since I submitted my support ticket, so you tell me how that makes them seem.

"Poor response times"

Like many other customers who have left reviews I too am disappointed in their poor customer service. Forget about getting someone to answer their toll free customer support line and it's been 3 days since I submitted an email request ( still waiting for a response). It's unfortunate beacuase the rest of the service is very good.

"Manageable, Trackable, Enjoyable and Profitable!"

Great service. They have made my exploration into investments manageable, trackable, enjoyable and profitable. Has been a great way to save money on a regular basis, and also in lump sums easy for a novice like my self.

"Submitted support ticket 10 days ago"

I submitted a support ticket 10 days ago and have not received a reply yet. I waited on the phone today for 35 minutes to just get hung up on. I searched for reviews and find peoples complaints getting faster responses on here.
Wealthsimple support if you see this respond to ticket #1933848 ASAP.

"Best Investment Platform"

I have been using Wealthsimple for over a year now and currently use SIPP, JISA and ISA and I am very happy with the platform, the customer service and the investment returns. Wealthsimple is ideal for putting into practise investment strategies similar to Vanguard but also works for FIRE enthusiasts. It takes way more energy and will power to try and build your own SIPP and ISA portfolio that are diversified and balanced and be able to sleep at night. You can't afford not to start investing, but you can't follow FOMO while investing. Use Wealthsimple.

"No customer service employees"

Waited half an hr only to get hung up this happens everytime. There email customer feel like a robot when i ask something specific all they do is reply with is website link that does not help. Website is built nice but seems to be missing critical functions im trying to move funds from tfsa investment to tfsa trade all i can do is move funds back and forth to my bank but not within wealth simple.

"Wealthsimple is lacking and needs to…"

Wealthsimple is lacking and needs to upgrade some more. The website ease of use and the no stock trading commission fees are good things, because they charge 0.4% of your total account value if under $100000, 0.5% of value for accounts over $100000, at the end of the year. Not having an online access for customers who like to use other access methods beside a cell phone app just sucks. Apps take up cell phone memory space on the phones. Wealthsimple not being able to receive money from banks using the bill payment method also sucks. They seem to be too slow at getting all these capabilites up and operating. I made an account and have not yet made any trades yet. I used one of their competitor robo brokerages that only takes 1/3 days to transfer money. A friend said Wealthsimple takes 4 to 5 days to transfer money beyond the formal 3 days stated.

"Outstanding company"

Outstanding company. Whilst they are not the cheapest, their charges are reasonable. The customer service, personal touch, advice and support is second to none.

"Not only do they provide excellent…"

Not only do they provide excellent investment portfolios but also first rate customer services.