"Their customer service is non-existent"

Their customer service is non-existent. I waited 49 minutes on the phone and they just hung up on me. I can't believe this is a company that handles people's money.

"Great place to invest your money"

Great place to
Invest your money, great return but also great people who care

"Good so far!"

Stocks and shares ISA. Very easy set up process. Nice app interface.

"Not Paid - Real Review"

After doing a lot of research was really happy I chose wealthsimple. their website is easy to navigate and very pleasant helpful people answered the phone promptly, professionally answering my naïve questions, just what I need in my 70's and never having invested before. will recommend them to everyone and hope their financial performance equals my review!

"Takes the Stress Out of Investing"

I have invested with Wealthsimple for almost two years now. Despite some only to be expected market ups and downs in that period, the fund is now comfortably up. Advice when I have asked for it has been patient and sensible for a novice investor and above everything else saves me the time and effort required to make sensible investment decisions. All transactions in to my account have been handled efficiently and quickly.

"Horrible lag in service"

delayed by 15 at the beginning of each trading day. The system goes down frequently. If your an active trader who want immediate and timely response this platform is not for you. It does have lower fees but you get what you pay for. Not recommended!!!!

"Double withdrawal and no customer service"

Recently opened an RRSP in their invest platform with an opening linked deposit of 9000$. The next day they attempted to pull 18000$ in 2 9000$ chunks out of my account, which would have both overdrawn my checking account and put me way over my RRSP contribution limit; fortunately my bank stopped payment. I have been waiting for 4+ hours on hold over 2 days; every time the robocall has told me that my call can't be answered without giving a callback option. I have sent in a request for email support which has also been unanswered.

Reading Reddit forums indicates this is a known past issue they are not good at resolving. I am optimistic I can get my RRSP closed without tax implications but overall am deeply unimpressed.

"Horrible Customer Service"

Horrible Customer Service

I tried to contact customer service for over 2 weeks. Typically I wait for half an hour for someone to pick up. Never get to talk to anyone. Emailed them and it takes 5 days to get back and they said to call a number and they can resolve my problem. What a waste of time.

"Fantastic customer service"

Im completely new to this area, and after lots of research i decided to get an app instead of investing myself, and i choose wealthsimple above all the others. Ive had a great return thus far! And found theIr customer service (Tim) exemplary, super fast in getting back to me and dealt with my enquiry efficiently. I have already recommended the app to friends.
I also enjoy reading the articles they provide on the app

"Ils ont des frais cachés dans les…"

Ils ont des frais cachés dans les transactions et vendent des actions plus haut que le prix réel du marché donc dès le moment où vous faites une transaction votre portefeuille se retrouve en perte ce qui en réalité représente leur commission donc il font de la publicité mensongère... Les transactions sont payantes!