"Great experience"

Great experience. Open box item was like new and price was half off.

"Arrived quickly"

Arrived quickly, customer service was a breeze to work with for the exchange!

"I purchased a product at a great price"

I purchased a product at a great price. It came pretty quickly but it was completely trashed! A lot of shipping damage. But they gave me a prompt refund and we're very easy to work with.

"Don’t Use this company!"

I ordered a water butt but stupidly forgot to change my address to my new one. I emailed them within 5 minutes but got an automated reply saying it was too late to change it.
I tried to email the seller but I only received automated replies from the USA!!!!
I had to wait outside my old address and wait for the delivery. DPD dumped it at the door and left so I collected my water butt and left.
No communication whatsoever. Just grabbed the ££££ and gave no help at all. Product fine. Service zilch.

"SCAMMERS if they have stole from you…"

SCAMMERS if they have stole from you contact the FTC federal trade commission 202-326-2222 and report it. They have a lawsuit out right now on Walmart and other companies and they will take your report and it is serious even if it's just a little bit of money it doesn't matter they're stealing their fraudulent and they're looking the other way. That's what I did I turned in spreetail and walmart. They are scamming hundreds of thousands of people and making money off of it they take money off your card without your knowledge after you make a purchase threw Walmart target Amazon and many other companies. Don't be afraid to call the FTC

"Bought a Coleman sulspa off Amazon…"

Bought a Coleman sulspa off Amazon Spreetail was the seller, they only sent the filters….no hot tub I’ll be contacting Amazon in the morning. This company shouldn’t be allowed to sell anything on Amazon. They are thieves.

"Dodgy to say the very least."

Years ago I built a pond/waterfall. I bought a used Little Giant pump off Craigslist and installed it. It ran for 9 years before it eventually failed. I ordered a new one (exact same brand/model) from Spreetail, (authorized dealer) installed it and it failed in 14 months. Now the manufacturers warranty says "36 months Warranty" clearly on the box, but Spreetail claim that their returns policy is only 12 months. They refused to provide a replacement. The enclosed warranty information clearly states that Little Giants authorized dealers should comply with the manufacturers warranty, but time after time Spreetail just produced a standardized document stating that they only provide 12 months. We got Little Giant involved and they agreed with us and thankfully took it up with Spreetail mgmt. and our issue was resolved. Thank you Little Giant.
I really can't believe the blatant disregard for customer service this company has.
I wish them all the worst.

"Sent Order to Wrong Location - Will Not Help"

Horrible. Purchased 3 pallets from them via bstocksupply and they sent my order to the wrong location. Somebody else got my order for free. They never even reached out to give me an order update - I had to contact them. Terrible customer service and a big waste of time. They are unwilling to help get my order shipped to me.

"Great customer service! Responded quickly on a weekend!"

I placed an order on Walmart's website through the third party (Spreetail) and I always look up the legitimacy/reviews of a business before I order. I noticed how terrible the reviews were so I was hesitant but the price of what I was ordering could not be beat anywhere else and I knew if I had an issue I could just go through Walmart and get a refund. However, I was pleasantly surprised. The item I ordered was supposed to be a quantity of 4 but I only received 3 initially so I contacted Spreetail and they responded rather quickly and told me the third was in a separate shipment and included the tracking information for me. A couple days go by and the tracking info had not budged there appeared to be an issue in transit. Spreetail then contacted me and informed me the item was damaged in transit and asked how I would like to proceed. I opted for a replacement and within an hour of asking for a replacement I got a new shipment confirmation with tracking and in two days had my missing item! Customer service was great and fast!

"Good Customer Service Experience."

I ordered a Mariner 3 pic boat on WalMart.com on July 16th. It arrived quickly, with no visible damage to the package. It sat for a few days (July 24th) until I had a chance to put air in it. We discovered that it had a leak along one of the seams, so it wasn't repairable. I contacted the WalMart Customer Care Team, on the 25th, and they passed the information on to Spreetail, with a promise that They would get in touch with me within 48 hours.I received an email and a call that same day. They had all of my information, and they gave me instructions to destroy the boat (they didn't want it back), attach an RMA #, and send them the pictures. I did what they asked and sent them the pictures on the 26th. They said they would ship the replacement out ASAP, with 2 day shipping at their expense. I received the new boat this morning. I've filled it with air, and it's fine.

After all of the 1-star reviews of this company, I am surprised and impressed with their level of customer service in handling my return. I believe all of the reviews, but am happy to say that my experience was excellent.