"Worst company I've ever dealt with"

Worst company I've ever dealt with. Was told we would win within 14 days automatically (and it always states on the website) that because the landlord hasn't sent any defence at all, wr would win. Nope, after waiting 3 months for no reason, was then told the landlord can keep the deposit. No reason or anything. They don't like paying anything out of there own money. If you're renting a house and the landlord is using this scam company, run a mile..complete crooks. Now we have to go court

"Corrupt company"

Absolutely corrupt scumbags - side with tenant despite for no reason,

Had several tenants who admit to us they owe rent or bills and to take it out deposit (which is usually far less than they owe). however they then do not correspond with email request via mydeposit to agree to release when request deductions so my deposits will not return. On other side if landlord does not respond quickly then all money returned to tenant automatically. Very unfair system.

Specific incident when tenant paid zero rent in 4 months, left within fixed 6 term tenancy, trashed room- mess, rubbish & damage to property, abusive to landlord & other tenants in sharehouse. Deposit & 1st month rent paid by local council and he paid nothing ongoing as was agreement. All these issues were evidenced to mydeposits but yet they released deposit to tenant despite evidence from both landlord and local council who paid (council advised landlord could keep as goodwill gesture due to such aweful tenant but otherwise to be returned to them as tenant has broken all contracts with them too). Scumbag tenant owed over £3000 in rent and damages yet they returned his £500 deposit (that was never paid by him in first place to him & legally council money). Mydeposits reasoning when complained was we did not provide bank statements showing tenants payments when asked as evidence despite me explaining tenant had never made any payments and therefore I could not provide this (as no bank statements with his name or details on). Tenant also failed to provide this but they sided with tenant.

If it wasn't for terminally ill family members, we would be getting solicitors and formal legal court case against mydeposits. Have sought basic legal advice and they advised clear cut case that we could win reasonably easily given our evidence and none from tenant but would requires time and court attendance which we do not have the time or mental energy to do. Mydeposits prey on victims and supports criminals!

I highly advise avoiding this supposedly government approved scheme as clearly they have no interest or understanding of tenancy contracts and landlord or tenants obligations.

"Excellent experience"

Very fast response and great customer service.

"Fighting for the return of deposit on rental property…"

From start to finish the people involved in my case were very professional, efficient & helpful.. Even though the whole process was time consuming & often stressful.
I do appreciate that the outcome regarding the return of my deposit from May 2024 ; was fair & honest & I am very grateful to all the people involved Thank-you.

"You guys are doing a great job"

You guys are doing a great job

"Long process but worthwhile"

Just had to go through the deposit dispute service because my landlord did not release any of my deposit and proposed a number of unfair deductions that I disagreed with. Reading reviews of mydeposits before I started I was worried it was going to be fruitless....The process takes a few months from start to finish, but overall the assessment from the adjudicator was quite fair. Received about 80% of the disputed amount back, so the process was well worth it. Mostly agree with the decisions. Helpful staff on the phone who explained the process and timelines at the beginning when I was deciding whether to do this or not. The key as a tenant is make sure you provide ample evidence - better to provide too much evidence than not enough!

"Satisfied with Fair and Considered Outcome - I Had Most of What Was Withheld Returned"

The process required an amount of effort and resilience, but the directions to customers were not overly onerous and were clear, and the company were flexible at a number of points.

I felt I was given a fair hearing, and the outcome was balanced and fair (I didn't get 100% of what I wanted, but got considerable redress compared to what the landlord's initial intentions were, which I felt were incorrect and unfair). If you feel that the landlord's retention of any portion of your deposit is unfair or illegitimate, then it is worth instigating this mediation process. It is binding and there is no appeal, but the finding will be clear and fair.

"Terrible "

I am extremely dissatisfied with the service provided by MyDeposits. For over two months, I have been battling with my letting agency to retrieve my deposit, yet I have received nothing. Despite the agency and landlord failing to present any evidence supporting their deductions, my deposit remains unreturned.

Upon discovering that my deposit was unprotected for over three months, I filed a claim with MyDeposits. Since then, I have been tirelessly contacting them daily, seeking the return of my funds. As an organization designed to support tenants and prevent such situations, their lack of assistance is appalling.

It’s been nearly two and a half months since I vacated the property, and despite providing all necessary evidence, I am still waiting for my deposit. This is disgraceful.

"I had an excellent experience with Claire-Louise and Lynn"

I had an excellent experience with Claire-Louise and Lynn. From the moment my call was answered, these two laddies were professional, patient, and incredibly helpful.

As it was my first time dealing with such a situation, I was quite anxious, but their calm and reassuring approach truly helped me relax. By the end of the calls on both times/days, I had a smile on my face, feeling confident and at ease.

I truly appreciate the dedication towards the job with great customer care. Thank you to the amazing team at mydeosits. So far you have been amazing and would recommend their service to anyone in need of prompt and professional assistance.

"Great Service"

I recently went through the ADR process with my|deposits regarding a disputed deposit, and I’m satisfied with the outcome. I was awarded £565.38, which will be paid to me within 5 working days through the payment method I selected. The reasons for the allocation of the deposit were clearly outlined in the adjudication report, which I could access online.

Although the decision is final and binding, I appreciated the transparency throughout the process. The communication was clear, and the prompt resolution made the entire experience straightforward.

I would recommend my|deposits to others for their fair handling of disputes.

Date of Experience: November 2024