mydeposits

Money & Insurance
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711 reviews
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Customer Reviews about

mydeposits

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Clara

1.00/5.00

"Landlord bias INDEED"

Apparently, Landlord BIAS is a common practice to these guys. They ignores, all the evidence we had thrown at them. And I am talking pictures, emails, all sorts of receipts, everything a normal person would judge enough to make a case (We still have those). They not only gave the case as won by the landlord but refused to explain why they ignored a TON of evidence. So by our experience, we think that some money might have been involved, because honestly, by well-working brain can't find any other possible explanation of why we would loose this process.
We are stiil weighing our options and looking for counseling, please avoid. I really hope our experience might help others.

15/08/2024

Michelle Ashley

5.00/5.00

"great service"

received great service from the disputes team who helped me get my deposit back.

12/08/2024

Robert David

5.00/5.00

"Needed a change to an existing…"

Needed a change to an existing certificate. Got a response the same day and was resolved the next day. Really happy with MyDeposit and it support staff

12/08/2024

James Barber

5.00/5.00

"Positive resolution"

Recently entered into resolution with our landlord using mydeposits over a held deposit for what were quite frankly laughable reasons after having been their (model) tenants for circa 10 years and having had little to no support from them on building matters throughout. Found the website and upload of evidence easy to navigate, also appreciate that we were able to add personal case notes pointing out just how poor both landlord and estate agents had been throughout our tenancy, all entering in a positive outcome through our case assessor Georgia wherein common sense prevailed and we received a positive result in our favour that saw us able to claim back the full deposit from a greedy landlord. great service, would recommend.

08/08/2024

A Smith

1.00/5.00

"Landlord Bias"

Takes three months for a dispute, far too long. Onus pushed onto tenant and then evidence ignored, they only considered landlord evidence. Didn't even consider lack of invoices.

06/08/2024

Jan Anderson

1.00/5.00

"Stressful."

I don’t usually write reviews but my experience with this company has been so dire that I felt I needed to warn other customers. My tenant has still not received her deposit after a month, despite repeated phone and chat conversation. After each call I am assured that any issue is now definitely sorted and the deposit will be released in five working days. It’s never true. There is always an excuse as to why it hasn’t happened.

Oh and the website is beyond awful. A teenager on work experience could have done a better job.

30/07/2024

Pauline

3.00/5.00

"Website 2/Live Chat 5 stars"

Website so confusing but Deep on the live chat deserves 5 stars for being so helpful and considerate. Dwayne in customer services was very patient too

26/07/2024

les Boris

1.00/5.00

"What a shambles of a co"

What a shambles of a co, the website is 1980 style difficult to navigate, the payment system glitches, so you go on chat, they say ring this no, you ring the no, you get cut off, then they ask for your feedback. wasted 2 hours trying to make a deposit.

24/07/2024

Kip

1.00/5.00

"Dreadful company"

Dreadful company. They completely ignored all my evidence and are so unprofessional. They completely ignored everything I sent to them even though the evidence showed the disgusting state the tenant left the property in. I shall be taking them to court.

24/07/2024

notapplicable

5.00/5.00

"Credit to Lauren Smith from Business Development…"

Lauren Smith from Business Development team is an absolute credit to the company. We find her extremely helpful and very knowledgeable. She is quick to respond to any queries we have which makes our life much easier and helps us keep things moving.

24/07/2024
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