"Rogue landlords best friend "

As a tennant they are horrific. Hoops to jump through and expect onus to be on tennant to prove something, surely logic states landlord should be proving their false claims.
The admin involved is designed to put off disputes by tennants
If your deposit is protected by them just don't pay rent for the last few months and protect it yourself

"Effective prompt response"

Effective prompt response

"I would like to give a massive hats off…"

I would like to give a massive hats off to Lauren Smith from the business development team!!

I work for a lettings agent and when emailing Lauren for assistance she is always very helpful, efficient and gets back to you within a timely manner.

She is amazing to deal with and a very friendly individual :)

"Stacie was very helpful and quick…"

Stacie was very helpful and quick dealing with my request. We have always had a good service from My Deposits.

"A quick response from Stacie"

A quick response from Stacie, thank you very much!

"Really helpful, clear and practical"

Deposit protection is a legal minefield and nobody wants to have to deal with the consequences of getting it wrong.
Thank you, Sarah, for being so helpful and providing such clear and practical advice and taking all the stress out of this process.

"Totally Incorrect Decision "

I am writing this as a Landlord Please Do Not Use this company as it Totally sides with the tenants and Not the landlord . All i ask is for My tenant to pay there Rent and leave the property the way they got it . Both were Ignored and £2500 in rent arrears & property requiring £2000 plus to bring back up to Rentable conditions they award the Tenant 22.5% of the deposit back and i receive the rest . Thankfully The Judge in Court ruled in my favour for the full amount of rent arears over 48 months (Principal and not the money ). This company has Not made the correct decision so please steer Clear !

"Nic, the Scottish lady is an asset to MyDeposits"

I am writing to share an outstanding experience I had today while dealing with an error on one of my deposit certificates. Nic, a remarkably helpful and friendly Scottish lady, went above and beyond to assist me. Her expertise not only resolved the issue but also turned the entire process into an enjoyable one. Nic’s warmth and professionalism truly stood out.

I am so impressed that I have decided to remain loyal to Mydeposits. The level of customer service Nic provided is unparalleled. Not only did she address the initial error, but she also guided me through registering another deposit seamlessly. Nic is an absolute asset to your team.

Thank you for maintaining such high standards of service. I look forward to future interactions with Mydeposits, knowing that exceptional assistance awaits.

"Seriously consider before using them. "

I had to give one star as that was the lowest I could give - I would have given lower if I could.
Have been using MyDeposits for several years to hold our tenant’s deposit as we are a private landlord. Had to use their Dispute Resolution Service as our exiting tenants didn’t like the fact that we had withheld some of their deposit to pay to replace nearly brand new carpets after they had left iron burn marks on three bedroom carpets in prominent positions - thus ruining them. Their own submitted evidence admitted that they had burnt the carpets & yet the Dispute Resolution Service found in their favour & repaid their withheld deposit back to them. This company is so tenant biased it is untrue & I would never give them my business again. I would advise that you consider this seriously before depositing your tenant’s deposit with them.

"Will not use them next time"

Communication was dreadful to non-existent, mainly pro forma responses that did not address the issues. Totally biased to the tenant, unsatisfactory in all respects