"Live chat is awesome!"

I had a query and used the live chat - Ross was awesome - it is the best live chat I've ever had - lots of suggestions to move forward and resolve the challenges i face - thank you!

"I was struggele to get contacted…"

I was struggele to get contacted mydeposit to claim my deposit, agent helped to open a case for my request in few minutes which really appriciated.

"Friendly and helpful"

The live chat assistant was friendly and helpful, and was able to deal with my enquiry quickly

"Quick efficient response from Jason!"

Quick efficient response from Jason!

"Fraudulent services"

This organisation (MYDeposits) is expected to be independent and impartial as stated on their website. However, from my experience, this organisation exist to help landlords or agents (who are their members) fraud the tenants of their deposits. The Adjudicator who handled my case did not consider my evidences (both check in and check out) before reaching a decision. The Agent submitted false check-in pictures which the Adjudicator was fully aware of and yet overlooked the false evidences. Instead, he / she still went ahead to find reason within the Agent’s fake evidences to give the agent about half of my deposit. If the tenant was the one who willingly submitted false evidences, will this be overlooked? Or will the rule of disqualifying the tenants’ claims based on false evidences hold? In addition, the Adjudicator stated that he/she could not open my check-out videos (my evidences). These videos were uploaded on the MyDeposits portal (videos are allowed as part of evidence from their website) and they can be opened from their portal / website. If the format of the video was not supported by their website, it shouldn’t open on their portal/website. Moreover, 20 days is sufficient for any Adjudicator to download the free media player if he/she didn't have it on his/her laptop or desktop rather than pervert justice and be biased in their decision. Given my experience as a tenant, this organisation does not judge fairly, they are biased and encourages landlords to be fraudulent and so do not panelise landlords for false evidences/information they willingly submit.

"Very fast and helpful response to my…"

Very fast and helpful response to my query, would highly recommend.

"The lady who answered the phone was…"

The lady who answered the phone was pleasant and helpful

"Excellent customer service"

Excellent customer service

"Very helpful"

Jason responded quickly and was able to resolve our slight issue with no fuss. As always, very helpful.

Billy (NOPS)

"A proactively promoting landlord…"

A proactively promoting landlord frauds, extremely non effiecient and abusing innocent tenants organisation.

4 months I waited to get my deposit back while there is no penalty to dishonnest landlords for offences.

I believe that the disgusting creature I rent appartment from is not the only case that try to use this ridiculous scheme to frauds trial without any risk of being punished.

The errogant that wrote the silly joke that the deposit should be return to the tenant in 10 days wrongly assumed that tenants owe landlords and that landlond are obviously honest....as I said , ridiculous errogant.