"Cheap and unprofessional!"

Sent me cheap pairs that were not featured on their Facebook page, and when I questioned this in a comment, I was blocked. Customer Service didn't respond to any emails either. Seems like a company run out of one's basement (undies probably acquired from Alibaba), dollar store quality! BEWARE!

"Review pt 2"

I wrote a review on here recently and said I would review how the process of unsubscribing goes. I unsubscribed from knotty knickers today after 6 months of a subscription. I have been treated excellent. And the products have been good. I just hit unsubscribe from my packages and all is cancelled. It is a great service. I will be back.

"Absolute GARBAGE"

Absolute GARBAGE ! I never received my order and they keep giving me bulls*it excuses and won’t take responsibility. Do not purchase from them!

"DON’T BELIEVE THE SOCIAL MEDIA"

Really hope you are reading this before you believe the social media reviews and commit.
Took well over a month for my “subscription” to arrive, was late even beyond their 2 week delivery window. Took repeated emails to finally get a “please reply to this email with your address and name and we’ll open a case for you” bearing in mind they had my account.
They’ve also played a cheeky “you can’t cancel your subscription if you have an open case with us” and have even suggested they will “reactivate” your subscription in order to finish “investigating”.

Now for the product. I asked for no g-strings (which the website says you can, and they acknowledged and agreed by email) guess what has arrived? With it 2 pairs of less than primark quality pants. The “cotton gusset” must be 70% polyester.

Do yourself a favour and just get an M&S 3 for 2 because I doubt these will even last one go in the washing machine.

"Don’t waste your money!!"

Don’t waste your money!!

I have a BUNCH of subscriptions. I’m kind of addicted to getting gifts for myself sent monthly... and this one is so cheap! I mean— 3 pairs of panties for like, >$15?! YES PLZ!
Alas— I wish I could say it was a pleasant experience, but I cannot.

Let’s first start with the panties, the quality! Oh my lord! Maybe we should say, LACK THEREOF!
All three pairs were different sizes! (They said they were large, but holding the waistbands together told an entirely different story!) Not only that, they were different quality too! One pair was a horrible thong that looked like a cheap 99¢ Dollar Store one, another that was very high waisted (think 1970’s style granny-panty thong) that felt kind of like plastic-y, and lastly, one that wasn’t that bad, (besides it being very cheap material, & the seams hanging off) it wasn’t that bad in comparison.

Okay, so I wasn’t happy and wanted to cancel,
So I went to their website. (Which is very poorly designed, btw)
It took a few minutes to find the unsubscribe area, but when I did, it gave me two options: one said I could get “20% off next month” or something to that effect, and the other said “no thanks, cancel” or something, but when I clicked the cancel button, it did nothing!
I tried refreshing, restarting the browser, using a different browser, using my phone vs my computer, and I even went back and clicked the 20% off option, which didn’t do anything either!

So I emailed customer service. I told them that the cancellation button on the website didn’t work and I wanted to end my subscription.
The person who responded offered me a discount, which I took, it was for a free extra pair or something (I thought maybe I should give them another chance, maybe it was just a bad month?)

I get another three pairs, no extra, and it’s same, cheap terrible quality.
I email again, the person who responds is very short and tells me the only way I can cancel is to use the website.
I tell her it doesn’t work, I sent screenshots and even a screen-recording of me trying to cancel and being unable to.
It took some more back and forth, but the customer service rep said I was cancelled.

I thought nothing of it until two days ago when I saw an alert from saying I was changed again.
Luckily this time I went straight to PayPal and removed my payment method.

Hopefully that fixes my issue...
But if you want a panty subscription and want to save yourself a headache (or two!), get BootayBag or Cheek Boss.

(BootayBag is my preferred. The styles are more cute than not imo. I like that they sometimes offer matching bralettes, and they have point system so you can get a free pair every few months just by subscribing)
(Cheek Boss has kinda childish patterns and only two styles of cut [thong and cheeky] but the cheeky is very comfy and looks super cute... downside: they ship every pair in its own plastic bag, so very wasteful company!)

"SCAM! I wish I'd read the reviews first."

I ordered 2 subscriptions from them 6 weeks ago, I've never received anything from them and they don't respond to messages. They have the time to delete any negative feedback off of their social media though. You can't get hold of them to cancel subscriptions and as they're not direct debits I can't cancel them through the bank so they just keep taking your money. It's a complete scam! Avoid.

"Great"

Even delivery was few days late i didnt mind. Nice knickers for good price. Customer service replied always within 24 hours. Ppl usually leave bad reviews only. I cant wait for another delivery xx

"Horrible!"

Horrible!! Quality is bad!! The sizes are off. Said you can request your preferred style. You can’t! You get what you don’t want. Then I was getting papers on my door instead of undies (I tried switching styles and sizes.) saying I owed 2$ and change to receive my package. When I messaged them they said take a pic showing. So I did. Then paid the damn 2$. Now they want a picture of the envelope. That’s already sent since it took them days to respond. Now they won’t refund me. I sent another email saying DO NOT charge me again. I cancel. And wouldn’t you know they charged me again before sending me an email asking why! I’m so angry!!! Do not buy from this joke of a company!!

"DO NOT BUY"

DO NOT BUY
I would leave a minus score, complete scam, never received order, customer service is a joke, they never reply. Having read these reviews I'm glad they never came as sounds like they'd be rubbish anyway.

"Do NOT do business with this company!!"

Do not do business with this company. Read the reviews. All of the stuff is true. They tried to charge me $3 for extra postage at delivery and I told ups to send them back. Now they won’t refund me the money even though I don’t have the product. I urge you to report them to the BBB and I am disputing the charge since I used PayPal to pay.