"Non-Existent Customer Service"

I ordered a red panty/bralette set, following their size guide, and when I received it, the bralette cups wouldn’t even come past my armpits (it ties in a bow at the front). I’ve sent them numerous emails, on Jan 28th, Feb 15th, Feb 21st, and again today. All I receive is their auto-reply saying someone will get in touch soon. I’ve contacted them on FB messenger, they asked for my email address to take a look into it, and then never got back to my via FB nor email. I’ve commented on their Instagram post to try to get their attention that way, and they deleted it. I’ve also DMd them on Instagram and they’re just ignoring it. This company claims to only do business with manufacturers with safe working conditions, however, you can find this exact panty/bralette set on AliExpress for $4. It’s also kind of sketchy that their site has no option for product reviews and their FB reviews are disabled.

Update: The phone number my bank found for this company when filing the dispute was (647) 555-5555, a dummy phone number.

Update 2: I tried to comment a screenshot of this Trustpilot page on one of their FB posts and I got an error message that says “Photo comments on this page are not allowed” 😂