"Horrible customer service- not able to cancel my subscription"

I only give 1 star because they have horrible customer service.
Their undies don't fit me, but that's not their fault.
However it is their fault that they refuse to cancel my subscription with them. Their website won't allow me to cancel on my own and I have had several conversations with them via email about canceling it for me and they refuse. Now they are ignoring my emails and still drafting from my bank. I can't find a phone number for them or I would call them.

"Paid for a subscription for my wife and…"

Paid for a subscription for my wife and guess what, NOTHING HAS EVER CAME AND THEY KEEP TRYING TO GET MORE MONEY FOR ANOTHER ORDER SAYING THE PACKAGE GOT LOST ... LOl whatever , dont trust these fake reviews on here if you do youll just lose your money... Yall been warned.

"SCAM!"

SCAM!! THEY PAY PEOPLE FOR REVEIWS. They also deleted my comments on instagram when I commented saying they were a scam. Then I went to Facebook and they blocked me there too. I have paid for two months of this subscription and received nothing in return. And when I try to ask why they just tell me my package was “lost”. Then they ignored my emails for a week. See the pattern?? They tell you your package is “lost” just long enough to get another 13$ from you. When I finally did cancel because I never received anything, I emailed them explaining that I cancelled because I didn’t want my card to keep getting charged for a monthly subscription I’ve paid for 2 months for and never received. So then, they REACTIVATED my subscription saying that they could not send the packages I PAID for unless I had an active subscription. Just another way to get once again... another 13$. Upon further digging I’m seeing many MANY people scammed In almost an identical way. Read the 1 star reviews below don’t trust the paid reviews. Don’t go through this company please save yourselves the headache. Now I have to replace my debit card during a pandemic because they won’t stop charging it and I still almost 3 months later have no underwear.

"Quite honestly one of the best panties…"

Quite honestly one of the best panties in a box I've ever received. For the price and convenience you absolutely cannot complain. I've been a subscriber for over 6 months now and their special line releases really please not only me but my boyfriend too ;)

"Third month and still pleased"

Their billing cycles may cause you to be charged twice before ever receiving your first shipment...however I have been more than pleased with the quality of these panties. I tried Splendies first, and they didn’t wash well. Knotty knickers are not as cute prints, but I prefer solids anyway. The quality is good. I still recommend sizing up, just like other panty subscriptions.

"No order, no communication"

Have not received my order and still no communication. The first email saying it would be shipped, and that I could only check email for shipping updates. I've emailed and heard nothing, you can't check your account for updates, and I wish I would have read the reviews first. Totally scam it's sounds like. I'll give it two more weeks, then I'm reporting. Just glad I went through PayPal.

"HORRIBLE SERVICE"

The service is terrible. I placed my order over a month ago. I never received a package to this day. I messaged them about shipment information I never received to which they responded they never provide shipment information and that packages are just “shipped”. I found that very odd. They are scammers and it seems many others have experienced the same as me. Save your money!!! I’m going to report fraud on this company through my bank.

"Knotty knickers sucks"

Honestly, the quality isn't the greatest and they aren't that cute either. And the customer service is crap. I did a couple months of the subscription, hoping maybe the first month was a one time disaster, nope! I, also, order off of their 'knotty extras' section.. a really cute set and it was on sale, I figured why not. Well, they gave me two different styles with the same pattern, it didn't say in the description ANYWHERE that's what it would be. It's a picture of two different styles in two different patterns and that's what the description says. I emailed customer support and they straight up told me I was sent the correct items, even though I wasn't. Splendies is WAY better of an underwear subscription service. They have great customer support, and their underwear are cute and made of good quality. Don't go with knotty knickers. They suck.

"Do not order from this company"

Do not order from this company! I never received my order and when I emailed about it they said “it’s behind shipping and will arrive in two weeks.” It’s been a month now! Also, if you cancel your subscription and you inquire about your order they reactivate your subscription! So watch out for that!!! Do not order biggest scam save your money!

"SCAM! Would not recommend!"

I’m continuing to get charges on my bank statement & have not received anything from this company. I’m sure it’s a scam. I’m requesting a full refund & I’ll be contacting my bank to report fraud.