"Total rip-off, poor quality items, money back guarantee is a lie"

This is a review of one-off purchases from Knotty Knickers, not their subscription (plenty of poor reviews on that available!).

I've ordered from Knotty Knickers a few times over the years, in the hopes that they would improve over time but sadly they have not. Their underwear is sized really small and has very little stretch - I have to order 3 sizes above usual for these to fit! The quality of product is poor, a lot of loose threads and wonky stitching. For the price it is definitely not worth the money.

On their website, Knotty Knickers claims to have a 14 day money back guarantee so that you can make sure you get the right fit - however, they will only offer store credit, and this will not apply to any offers or sale items, so calling it a 'money back guarantee' is just a lie.

Further, when I contacted asking for a return/refund within the 14-day period, they ignored my email. On following up a week later, they replied agressively, claiming I 'missed' their email, forwarding a screenshot that showed they'd input my email address incorrectly. Further correspondence ended with them just resending generic, auto-generated responses and ignoring my questions/queries. Extremely poor customer service and unprofessional.

Overall, would not recommend Knotty Knickers, even for one-off purchases. Low quality, poor customer service, and just a total rip-off.

"DO NOT SHOP HERE"

DO NOT SHOP HERE - POOR CUSTOMER SERVICE. POORLY MADE ITEMS. REFUSED REFUND AND COMPANY DEMANDED ITEMS TO BE RETURNED, AND THEN REFUSED TO PAY TAXES. HAVE HAD A PAYPAL DISPUTE OPEN FOR WEEKS NOW. DO NOT WASTE YOUR TIME OR MONEY!!!!! SCAMMERS!

"Awful"

Awful - ordered several pairs in a size medium and only a couple fit. Some are too big and others too small. Offered credit note so ordered boxers in small (because originals were too big) and same design but different colours are all over the place. What's more is they recommend hand wash. Even the ones that fit look awful because of the cut. Don't waste your money. Cheap and nasty

"Really long shipping "

I placed an order over a month ago,which still hasn't arrived. I have written numerous emails, they are consistently saying they're investigating where my package is. They sent tracking info which shows the
parcel never reached the UK. They ask me to wait again and again. I don't believe that they've sent it atall after especially after I've read everyone's reviews here. Strongly suggest that people don't buy from this company.
Update : after I told them I'd written an unfavourable review and attempted to recover payment. My parcel arrived as a royal mail 48hr tracked parcel sent from the UK.. With a UK return address!!! How did it take exactly 30 days for a tracked 48hr parcel to arrive? When tracking showed for a month that the royal mail had not received it? So I have my order but will never place another with this company.

"Product is nice, pre purchase information very poor. "

Alas this company doesn’t do itself any favours. They are promoted as a UK based company, but they are based in Canada. I have no issue with that other than you have no idea at point of purchase your order will take a few weeks to arrive, and seeing all the other posts you think it’s a scam or con when they don’t arrive in a timely manner. So they need to be honest with people before purchase. Also people need to know if they thought they were supporting a small British business.

However after my initial annoyance at the above my parcel finally arrived. And what I have received is pretty good quality, everything seems to be stitched well and material is soft. I ordered L and was worried about sizing but they are perfect. So I am happy to recommend based on the quality of product I received. If they could just up their game on the other issues and be honest with customers I think they would do much better.

"Not at all ethical"

Checked their size guide and ordered all in the same size. They all fit different and despite all being airamodal they were all different fabrics. Their "money back guarantee" is just a discount on reordering. Shipping took 10 days but had a royal mail 48hr delivery sticker on it. Their customer service rep, stephen, has been ignoring my emails for over a week.

" cheap stuff from shein resold."

Bout 5 items for £40 all in an M which is my size according to their measurements and charts. NONE fit and each one was a completely different size to the other despite being the same size. Shipping took like 2 weeks but the label said 48hr royal mail and judging by the quality and sizing I'm assuming it was bulk bought from temu or similar. Super disappointed, I reached out via email and over Facebook, I was given a code to rebuy in the next size up or use in store on anything, the code didn't work on anything, nothing was valid. Emailed and Facebook messaged 9 times since and no reply whatsoever. Total scam. AVOID

"Ill fitting"

Ill fitting, poor quality and over priced. Will not accept returns or exchanges (despite distance selling regulations). Will give you a partial credit note and then ignore your emails requesting to return useless goods for a full refund.

Going through my bank to get the money bank. Disgusting considering how they try to market themselves as an ethical org when their goods are made and dispatched China.

"TOTAL SCAM"

wish i could rate them 0. waited the 2 weeks that they state will be the maximum delivery time and still no order. emailed them and got told to wait another week before they open an investigation, so i waited that week and that investigation date was just pushed further back. the name changes every email so im sure its just an AI bot i’m talking to. i wish id read the reviews first because it sounds like IF i do receive them they wont fit anyway. I went through my bank to get my money back and have received it, however the company has 3 months to dispute this and take my money again.

"Scam, won't refund despite being in refund window"

Knickers arrived after a long wait. Tried 2 out of 10 or so on. One just fit, others wildly too small.
I emailed within their 14 day money back guarantee return window (which includes the day you ordered and the long wait for delivery) to ask for a refund. They said no but I could have a voucher for the value of the goods. This would be OK if 1. The knickers were consistent sizes. 2. If they didn't state you can get a refund 3. The voucher included the £6 delivery fee. As is stated in their site I am eligible for a refund and have 14 days to try on but their customer service disagrees and says you can't get a refund due to hygiene reasons (which is why I only tried 2). They have ghosted me since. If I use the voucher I will have 2 lots of knickers that may or may not fit, on top of having paid £12 in postage which I am not willing to do for sub par items when their returns policy is in my favour.